General Manager - Temp to Perm

General Manager - Residential Development (SW7, London) Temp to Perm Location: London - SW7 (South Kensington) Hours: Monday to Friday 9am-5pm Salary: Circa 80K pro rata Employment Type: Full-time, Permanent We are seeking an experienced and highly capable General Manager to oversee the day-to-day operations of a very large premium residential development in SW7, one of London's most prestigious neighbourhoods within South Kensington. This is a key leadership role responsible for delivering exceptional service standards, operational excellence, and a first-class living environment for residents. Thisis a temp to perm role. Key Responsibilities • Lead all on-site operations across the residential development, ensuring smooth day-to-day management • Act as the primary point of contact for residents, delivering a high-touch, service-led experience • Manage and coordinate on-site teams including concierge, maintenance, housekeeping, and security • Oversee health & safety compliance, statutory obligations, and risk management • Control operational budgets, service charge expenditure, and supplier contracts • Build strong relationships with residents, leaseholders, contractors, and stakeholders • Handle escalated resident issues and ensure timely resolution • Drive continuous improvement in service delivery, resident satisfaction, and operational efficiency • Ensure the building and communal areas are maintained to the highest possible standards • Ensure that resident requests, concerns, and enquiries are addressed effectively and promptly whilst also communicating proactively with residents seeking feedback. • Ensure good contractor management and accountability for ensuring effectiveness of contractors and delivery of contracted service levels. • Work with the property manager and portfolio accountant to review expenditure, identify variances and compile SC budgets. • To be responsible for the management of funds received and petty cash held. All incomes and expenditures are to be documented and accompanied by detailed receipts. • To be responsible for leading on tender and Section 20 processes supported by the Property Manager and ensure successful and timely completion whilst securing value for money for lessees. Candidate Requirements • Proven experience as a General Manager, Estate Manager, or Senior Residential Operations Manager • Background in high-end residential, luxury hospitality, or premium property management • Strong leadership and people management skills • Excellent understanding of building operations, compliance, and facilities management • Financial acumen with experience managing budgets and service charges • Exceptional communication and stakeholder management skills • Calm, professional, and solutions-focused approach under pressure • IOSH/NEBOSH or relevant health & safety qualification (desirable) • Excellent verbal and written communication skills. • Excellent level of business acumen, including a clear grasp of financial models, costing and budgets. Ability to assess, manage and mitigate risk. • Excellent IT and numeracy skills * Relevant TPI/IWFM qualifications, or willingness and ability to obtain within first year of employment. • Experience in a supervisory or managerial role in a high-end customer service establishment. * Experience in project management and the ability to deliver within required time scales, to cost and to desired quality. • Knowledge of relevant Landlord and Tenant Act, RICS and ARMA guidelines, regulations, and procedures. * Practical application and working knowledge of Health and Safety requirements and legislation. • Demonstrated experience understanding, interpreting, and preparing complex reports and plans (e.g., financial reports, budgeting, works scheduling, workload allocation, performance planning). • Handle confidential information and provide advice on sensitive matters in a professional manner. • Working knowledge in building maintenance systems, their lifespan and Capex planning