General Practice Assistant

• Process incoming clinical documents in Docman and EMIS Workflow Manager. • Extract and code relevant diagnoses, procedures, investigations, vaccinations and other clinically important information. • Identify actions requested in clinical correspondence and forward these to the appropriate clinician or team. • Process straightforward blood test results in line with practice protocol and escalate abnormal, unclear or high-risk results. • Review hospital letters, discharge summaries, 111 reports, out-of-hours reports and external provider documents. • Check whether requested actions have already been completed, including referrals, blood tests, fit notes or follow-up appointments. • Arrange appointments, investigations, referrals or follow-up tasks where directed. • Support clinicians with administrative tasks arising from consultations. • Assist with QOF, long-term condition recall work, audits and practice improvement projects. • Maintain accurate patient records using appropriate SNOMED coding and clear free text where needed. • Communicate effectively with clinicians, administrative colleagues and patients. • Work within agreed protocols and escalate uncertainty rather than filing or actioning documents outside competence. Key Safety Expectations • Avoid filing documents where the action required is unclear. • Escalate safeguarding concerns, medication discrepancies, abnormal results and unclear follow-up requests. • Use accurate coding rather than free text alone for significant diagnoses or clinical information. • Understand that accurate coding supports safe care, recalls, audit, QOF and clinical decision-making. • Maintain confidentiality and comply with information governance requirements. Health and Safety • Under the Health and Safety at Work Act 1974, as an employee, you must take reasonable care for the health and safety of yourself and for other persons who may be affected by your acts or omissions at work. You must not intentionally or recklessly interfere with or misuse anything provided in the interests of health, safety and welfare. • Use personal security systems within the workplace as directed. • Identify risks involved in work activities and manage those risks appropriately. • Use appropriate infection control procedures and keep work areas tidy, safe and free from hazards. • Report health and safety or infection control hazards immediately when recognised. Equality, Diversity and InclusionMorris House is committed to developing, supporting and sustaining a diverse workforce that is representative of the community it serves. All employees are expected to support equality, diversity and the rights of patients, carers and colleagues.Act in a way that recognises peoples rights and is consistent with practice policies and current legislation.Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.Behave in a welcoming, non-judgemental manner that respects the circumstances, feelings, priorities and rights of others..Vulnerable Adults, Children and Young PeopleAll members of staff have a duty to safeguard and promote the welfare of vulnerable adults, children and young people in all relevant areas of their work. This includes timely attendance at relevant training and compliance with practice procedures.Personal and Professional Development • Participate in training or development programmes implemented by the practice. • Participate in annual development review and maintain a record of personal or professional development. • Take responsibility for own development, learning and performance. • Keep abreast of legislative changes and guidance relating to the role. Quality • Alert other team members to issues of quality and risk. • Assess own performance and take accountability for actions, either directly or under supervision. • Contribute to team effectiveness by reflecting on own and team activities and suggesting improvements. • Work effectively with colleagues and other agencies to meet patients needs. • Effectively manage time, workload and resources. Communication • Communicate effectively with other team members. • Communicate effectively with patients and carers. • Recognise peoples needs for alternative methods of communication and respond accordingly. Job description Job responsibilities • Process incoming clinical documents in Docman and EMIS Workflow Manager. • Extract and code relevant diagnoses, procedures, investigations, vaccinations and other clinically important information. • Identify actions requested in clinical correspondence and forward these to the appropriate clinician or team. • Process straightforward blood test results in line with practice protocol and escalate abnormal, unclear or high-risk results. • Review hospital letters, discharge summaries, 111 reports, out-of-hours reports and external provider documents. • Check whether requested actions have already been completed, including referrals, blood tests, fit notes or follow-up appointments. • Arrange appointments, investigations, referrals or follow-up tasks where directed. • Support clinicians with administrative tasks arising from consultations. • Assist with QOF, long-term condition recall work, audits and practice improvement projects. • Maintain accurate patient records using appropriate SNOMED coding and clear free text where needed. • Communicate effectively with clinicians, administrative colleagues and patients. • Work within agreed protocols and escalate uncertainty rather than filing or actioning documents outside competence. Key Safety Expectations • Avoid filing documents where the action required is unclear. • Escalate safeguarding concerns, medication discrepancies, abnormal results and unclear follow-up requests. • Use accurate coding rather than free text alone for significant diagnoses or clinical information. • Understand that accurate coding supports safe care, recalls, audit, QOF and clinical decision-making. • Maintain confidentiality and comply with information governance requirements. Health and Safety • Under the Health and Safety at Work Act 1974, as an employee, you must take reasonable care for the health and safety of yourself and for other persons who may be affected by your acts or omissions at work. You must not intentionally or recklessly interfere with or misuse anything provided in the interests of health, safety and welfare. • Use personal security systems within the workplace as directed. • Identify risks involved in work activities and manage those risks appropriately. • Use appropriate infection control procedures and keep work areas tidy, safe and free from hazards. • Report health and safety or infection control hazards immediately when recognised. Equality, Diversity and InclusionMorris House is committed to developing, supporting and sustaining a diverse workforce that is representative of the community it serves. All employees are expected to support equality, diversity and the rights of patients, carers and colleagues.Act in a way that recognises peoples rights and is consistent with practice policies and current legislation.Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.Behave in a welcoming, non-judgemental manner that respects the circumstances, feelings, priorities and rights of others..Vulnerable Adults, Children and Young PeopleAll members of staff have a duty to safeguard and promote the welfare of vulnerable adults, children and young people in all relevant areas of their work. This includes timely attendance at relevant training and compliance with practice procedures.Personal and Professional Development • Participate in training or development programmes implemented by the practice. • Participate in annual development review and maintain a record of personal or professional development. • Take responsibility for own development, learning and performance. • Keep abreast of legislative changes and guidance relating to the role. Quality • Alert other team members to issues of quality and risk. • Assess own performance and take accountability for actions, either directly or under supervision. • Contribute to team effectiveness by reflecting on own and team activities and suggesting improvements. • Work effectively with colleagues and other agencies to meet patients needs. • Effectively manage time, workload and resources. Communication • Communicate effectively with other team members. • Communicate effectively with patients and carers. • Recognise peoples needs for alternative methods of communication and respond accordingly.