General Practice Call Handler

Key Responsibilities: • Answer incoming patient telephone calls in a professional and courteous manner • Handle a wide range of patient queries efficiently and sensitively • Book, amend, and cancel appointments using the EMIS system • Accurately navigate patients to the appropriate clinician or service (signposting) • Manage general administrative queries and provide support where required • Maintain accurate patient records and ensure confidentiality at all times • Work collaboratively with clinical and administrative teams to ensure smooth service delivery Training & Development: • Training can be provided • Career development opportunities • Ongoing support and development opportunities available Our Benefits; • NHS Pension with 20.6% Employer Contribution • 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time) • Extra day of leave per year for work anniversary • Enhanced Maternity, Maternity/Paternity Support, Adoption pay • Participation in OMGs refer a friend scheme • Eye care scheme free eye test plus a contribution towards glasses • Cycle to work scheme • Access to NHS Discounts • £12.71 per hour Equality, Diversity and Inclusion OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: Job description Job responsibilities Key Responsibilities: • Answer incoming patient telephone calls in a professional and courteous manner • Handle a wide range of patient queries efficiently and sensitively • Book, amend, and cancel appointments using the EMIS system • Accurately navigate patients to the appropriate clinician or service (signposting) • Manage general administrative queries and provide support where required • Maintain accurate patient records and ensure confidentiality at all times • Work collaboratively with clinical and administrative teams to ensure smooth service delivery Training & Development: • Training can be provided • Career development opportunities • Ongoing support and development opportunities available Our Benefits; • NHS Pension with 20.6% Employer Contribution • 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time) • Extra day of leave per year for work anniversary • Enhanced Maternity, Maternity/Paternity Support, Adoption pay • Participation in OMGs refer a friend scheme • Eye care scheme free eye test plus a contribution towards glasses • Cycle to work scheme • Access to NHS Discounts • £12.71 per hour Equality, Diversity and Inclusion OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: