Governance, Compliance and Risk Administrator

Key Responsibilities Complaints Management Support the management and administration of patient complaints and concerns received from patients, relatives, carers and third-party organisations. Acknowledge complaints verbally and in writing in a timely and professional manner. Support the investigation of complaints, including gathering information and liaising with relevant colleagues. Draft clear, accurate, and professional complaint response letters for review by the Governance, Compliance and Risk Lead. Maintain accurate records of complaints and outcomes in line with ACF procedures. Incident Management Support the investigation and administration of clinical and non-clinical incidents. Maintain incident records accurately and confidentially. Support the monitoring and reporting of incidents, trends and learning outcomes. Assist in implementing actions arising from incident investigations and lessons learned. Governance, Compliance and Risk Provide administrative support for non-clinical governance, compliance and risk management activities across the organisation. Support the development, review, implementation and administration of organisational policies, procedures and Standard Operating Procedures (SOPs). Support the creation, review, and maintenance of organisational risk assessments and risk registers. Help ensure compliance with relevant regulatory and organisational requirements. Health and Safety Support the implementation and administration of health and safety policies and procedures. Assist with health and safety audits, inspections and compliance monitoring activities. Support the investigation and recording of health and safety incidents and near misses. Promote a positive health and safety culture across the organisation. Premises and Facilities Support Assist with premises management activities across a multi-site organisation. Support compliance activities relating to buildings, facilities and workplace safety. Liaise with internal teams and external contractors where required to ensure premises-related issues are managed effectively. Safeguarding and Disclosure and Barring Service (DBS) Complete safeguarding awareness training to the level required for a non-clinical member of staff, within the agreed induction period and keep this current through scheduled refresher training. Maintain a working awareness of ACF's safeguarding referral pathways, recognising when a concern should be escalated and to whom. Support the administration of safeguarding records and referrals as directed by the Governance, Compliance and Risk Lead, maintaining strict confidentiality at all times. General Responsibilities Maintain confidentiality and handle sensitive information appropriately at all times. Produce reports, correspondence and documentation to a high professional standard. Support governance meetings through agenda preparation, minute-taking and action tracking where required. Work closely with clinical and non-clinical staff, patients, external agencies and contractors as the role requires. Adhere to ACF policies, including information governance, health and safety and equality and diversity. Undertake any other duties commensurate with the grade and purpose of the role. This job description is not exhaustive and will be reviewed in partnership with the post-holder. Job description Job responsibilities Key Responsibilities Complaints Management Support the management and administration of patient complaints and concerns received from patients, relatives, carers and third-party organisations. Acknowledge complaints verbally and in writing in a timely and professional manner. Support the investigation of complaints, including gathering information and liaising with relevant colleagues. Draft clear, accurate, and professional complaint response letters for review by the Governance, Compliance and Risk Lead. Maintain accurate records of complaints and outcomes in line with ACF procedures. Incident Management Support the investigation and administration of clinical and non-clinical incidents. Maintain incident records accurately and confidentially. Support the monitoring and reporting of incidents, trends and learning outcomes. Assist in implementing actions arising from incident investigations and lessons learned. Governance, Compliance and Risk Provide administrative support for non-clinical governance, compliance and risk management activities across the organisation. Support the development, review, implementation and administration of organisational policies, procedures and Standard Operating Procedures (SOPs). Support the creation, review, and maintenance of organisational risk assessments and risk registers. Help ensure compliance with relevant regulatory and organisational requirements. Health and Safety Support the implementation and administration of health and safety policies and procedures. Assist with health and safety audits, inspections and compliance monitoring activities. Support the investigation and recording of health and safety incidents and near misses. Promote a positive health and safety culture across the organisation. Premises and Facilities Support Assist with premises management activities across a multi-site organisation. Support compliance activities relating to buildings, facilities and workplace safety. Liaise with internal teams and external contractors where required to ensure premises-related issues are managed effectively. Safeguarding and Disclosure and Barring Service (DBS) Complete safeguarding awareness training to the level required for a non-clinical member of staff, within the agreed induction period and keep this current through scheduled refresher training. Maintain a working awareness of ACF's safeguarding referral pathways, recognising when a concern should be escalated and to whom. Support the administration of safeguarding records and referrals as directed by the Governance, Compliance and Risk Lead, maintaining strict confidentiality at all times. General Responsibilities Maintain confidentiality and handle sensitive information appropriately at all times. Produce reports, correspondence and documentation to a high professional standard. Support governance meetings through agenda preparation, minute-taking and action tracking where required. Work closely with clinical and non-clinical staff, patients, external agencies and contractors as the role requires. Adhere to ACF policies, including information governance, health and safety and equality and diversity. Undertake any other duties commensurate with the grade and purpose of the role. This job description is not exhaustive and will be reviewed in partnership with the post-holder.