Governance Systems Development Coordinator

Job Purpose The postholder with be responsible for developing and administering our risk management system (InPhase) to maximise its capabilities, functionality and reporting across the various applications (incident reporting, risk management, clinical audit & NICE / clinical guidelines, patient feedback and freedom to speak up). This role will also require the post holder to be visible and engage with services and colleagues across the organisation to meet local needs and support governance and reporting processes more generally. We are looking for candidates with excellent system development skills, a sound knowledge of governance & assurance, coupled with the ability to engage with services, managers and colleagues across the organisation, to support clinical and corporate governance processes more generally. Experience of system development with InPhase or similar risk management or database systems is required. Dimensions • Develop and implement InPhase system triangulation and oversight capabilities and to challenge and communicate potentially contentious information, in areas where there may be barriers to acceptance at a senior level, demonstrating empathy and understanding and providing reassurance. • To have and in-depth understanding of the InPhase system. • With support from the InPhase Model Administrators and Model Owners further develop the InPhase system to meet the reporting requirements of the CityCare Executive, Board Committees and subordinate groups. Producing system policies, guidance and standard operating procedures as necessary. Key Responsibilities • Maintain strategic oversight of the InPhase health assurance, safety and improvement system. • Development, administration and management of the InPhase system and its applications to optimise user experience and support robust governance and reporting processes. • Provision of technical support and training to a diversity of groups and individuals across the organisation to meet individual needs. • Development and maintenance of robust information systems to support governance and reporting more generally. • Production of reports and data analytics to support regular reporting to Board, Committees and sub-committees. • Engagement with national and local groups to learn from excellence, share good practice and implement local system improvements as necessary. • Development of training materials and user guides using a variety of media to ensure engagement and accessibility. • To be the main point of contact with the provider (InPhase/Ideagen) and NHIS to resolve any technical issues and stay up to date with system developments. • To support the governance and risk management function more generally, particularly at an operational / service level. • To ensure information security protocols are adhered to at all times. • Lead on the technical liaison between CityCare, Ideagen (InPhase) and NHIS including NHS Mail. • Assess and manage the impact of any proposed changes to current practice in relation to adoption of new practices. Management of services, resources and policy: • Assist in the development of policies and procedures to support the effective development and understanding of InPhase. Take responsibility for their implementation and provide advice to relevant groups and committees on the effective development of InPhase. • Ensure any risks are accurately described and submitted to the organisational risk register, including any actions to mitigate the risk. • Ensure user adoption activities are developed in line with team, department and directorate policies and procedures, and that they follow documented best practice. • Liaise with CityCares IT provider, NHIS, to ensure that any system requirements are met. Planning • Ensure communication of changes and developments that impact users is planned effectively. • Plan and perform training sessions, demonstrations and business change activities, providing guidance and training materials as appropriate. • Deliver reports, information and analytics in line with corporate and clinical governance reporting and planning arrangements. Analytical & Judgment Skills • Analyse, investigate and resolve highly complex platform problems where there may be no precedent set. • Ability to put forward ideas to other team members whilst listening and analysing other opinions, assessing all the facts and be able to make a valid judgement to resolve the issue. • QA the design and development of solutions and user adoption activities to ensure user and service requirements are satisfied. • Provide comprehensive technical and non-technical documentation as required. • Understand what other organisations are doing in the InPhase system space and apply any emerging best practice within CityCare. • Ability to translate complex data and technical information into clear, accessible reports for a lay-person. Communication & Relationship • Ability to engage with a diverse range of colleagues from service delivery to strategic management using the most appropriate media and platforms. • Strong team player, good listening skills, able to challenge and influence stakeholders as necessary. • Supportive, can-do approach, even when faced with resistance. Job description Job responsibilities Job Purpose The postholder with be responsible for developing and administering our risk management system (InPhase) to maximise its capabilities, functionality and reporting across the various applications (incident reporting, risk management, clinical audit & NICE / clinical guidelines, patient feedback and freedom to speak up). This role will also require the post holder to be visible and engage with services and colleagues across the organisation to meet local needs and support governance and reporting processes more generally. We are looking for candidates with excellent system development skills, a sound knowledge of governance & assurance, coupled with the ability to engage with services, managers and colleagues across the organisation, to support clinical and corporate governance processes more generally. Experience of system development with InPhase or similar risk management or database systems is required. Dimensions • Develop and implement InPhase system triangulation and oversight capabilities and to challenge and communicate potentially contentious information, in areas where there may be barriers to acceptance at a senior level, demonstrating empathy and understanding and providing reassurance. • To have and in-depth understanding of the InPhase system. • With support from the InPhase Model Administrators and Model Owners further develop the InPhase system to meet the reporting requirements of the CityCare Executive, Board Committees and subordinate groups. Producing system policies, guidance and standard operating procedures as necessary. Key Responsibilities • Maintain strategic oversight of the InPhase health assurance, safety and improvement system. • Development, administration and management of the InPhase system and its applications to optimise user experience and support robust governance and reporting processes. • Provision of technical support and training to a diversity of groups and individuals across the organisation to meet individual needs. • Development and maintenance of robust information systems to support governance and reporting more generally. • Production of reports and data analytics to support regular reporting to Board, Committees and sub-committees. • Engagement with national and local groups to learn from excellence, share good practice and implement local system improvements as necessary. • Development of training materials and user guides using a variety of media to ensure engagement and accessibility. • To be the main point of contact with the provider (InPhase/Ideagen) and NHIS to resolve any technical issues and stay up to date with system developments. • To support the governance and risk management function more generally, particularly at an operational / service level. • To ensure information security protocols are adhered to at all times. • Lead on the technical liaison between CityCare, Ideagen (InPhase) and NHIS including NHS Mail. • Assess and manage the impact of any proposed changes to current practice in relation to adoption of new practices. Management of services, resources and policy: • Assist in the development of policies and procedures to support the effective development and understanding of InPhase. Take responsibility for their implementation and provide advice to relevant groups and committees on the effective development of InPhase. • Ensure any risks are accurately described and submitted to the organisational risk register, including any actions to mitigate the risk. • Ensure user adoption activities are developed in line with team, department and directorate policies and procedures, and that they follow documented best practice. • Liaise with CityCares IT provider, NHIS, to ensure that any system requirements are met. Planning • Ensure communication of changes and developments that impact users is planned effectively. • Plan and perform training sessions, demonstrations and business change activities, providing guidance and training materials as appropriate. • Deliver reports, information and analytics in line with corporate and clinical governance reporting and planning arrangements. Analytical & Judgment Skills • Analyse, investigate and resolve highly complex platform problems where there may be no precedent set. • Ability to put forward ideas to other team members whilst listening and analysing other opinions, assessing all the facts and be able to make a valid judgement to resolve the issue. • QA the design and development of solutions and user adoption activities to ensure user and service requirements are satisfied. • Provide comprehensive technical and non-technical documentation as required. • Understand what other organisations are doing in the InPhase system space and apply any emerging best practice within CityCare. • Ability to translate complex data and technical information into clear, accessible reports for a lay-person. Communication & Relationship • Ability to engage with a diverse range of colleagues from service delivery to strategic management using the most appropriate media and platforms. • Strong team player, good listening skills, able to challenge and influence stakeholders as necessary. • Supportive, can-do approach, even when faced with resistance.