GP Patient Services

Key Responsibilities • Act as the first point of contact for patients, visitors, and external stakeholders, delivering a professional and welcoming service • Manage a high volume of patient enquiries via telephone and face-to-face interactions • Book, amend, and cancel appointments, ensuring patients are directed to the most appropriate clinician or service • Handle same-day, routine, and urgent requests efficiently in a fast-paced environment • Process repeat prescription requests in line with practice procedures • Maintain accurate and up-to-date patient records using the clinical system • Support the smooth running of the practice through general administrative tasks (scanning, filing, document management, and correspondence) • Work collaboratively with clinical and non-clinical staff to deliver a high-quality patient experience • Maintain confidentiality and comply with GDPR, data protection, and practice policies • Contribute to a calm, organised, and responsive reception environment Working Pattern • Role may involve working across both the main site in Poundbury and branch site in Portesham • Flexibility required to meet service needs in a busy primary care setting Job description Job responsibilities Key Responsibilities • Act as the first point of contact for patients, visitors, and external stakeholders, delivering a professional and welcoming service • Manage a high volume of patient enquiries via telephone and face-to-face interactions • Book, amend, and cancel appointments, ensuring patients are directed to the most appropriate clinician or service • Handle same-day, routine, and urgent requests efficiently in a fast-paced environment • Process repeat prescription requests in line with practice procedures • Maintain accurate and up-to-date patient records using the clinical system • Support the smooth running of the practice through general administrative tasks (scanning, filing, document management, and correspondence) • Work collaboratively with clinical and non-clinical staff to deliver a high-quality patient experience • Maintain confidentiality and comply with GDPR, data protection, and practice policies • Contribute to a calm, organised, and responsive reception environment Working Pattern • Role may involve working across both the main site in Poundbury and branch site in Portesham • Flexibility required to meet service needs in a busy primary care setting