GP Practice Receptionist

Main Duties and ResponsibilitiesReception Duties • Greet patients and visitors in a friendly and professional manner. • Answer incoming telephone calls and deal with enquiries appropriately. • Book, amend, and cancel patient appointments. • Check patients in for appointments and direct them as required. • Manage patient requests and relay messages to clinical staff when appropriate. Administrative Duties • Maintain accurate patient records in line with practice procedures. • Process registration forms and update patient demographic information. • Handle incoming and outgoing correspondence, including emails and letters. • Scan, file, and retrieve documents using the clinical computer system. • Support the administration of referrals, prescriptions, and test results as directed. Patient Service • Provide information and assistance to patients while maintaining confidentiality. • Deal with patient enquiries sensitively and professionally. • Promote a positive patient experience and respond appropriately to concerns. Information Governance and Confidentiality • Maintain strict confidentiality regarding patient information. • Comply with GDPR, NHS regulations, and practice policies. • Ensure patient records are handled securely and accurately. General Responsibilities • Work as part of the wider practice team. • Follow practice policies, procedures, and health and safety requirements. • Attend training and staff meetings as required. • Undertake other reasonable duties appropriate to the role. Job description Job responsibilities Main Duties and ResponsibilitiesReception Duties • Greet patients and visitors in a friendly and professional manner. • Answer incoming telephone calls and deal with enquiries appropriately. • Book, amend, and cancel patient appointments. • Check patients in for appointments and direct them as required. • Manage patient requests and relay messages to clinical staff when appropriate. Administrative Duties • Maintain accurate patient records in line with practice procedures. • Process registration forms and update patient demographic information. • Handle incoming and outgoing correspondence, including emails and letters. • Scan, file, and retrieve documents using the clinical computer system. • Support the administration of referrals, prescriptions, and test results as directed. Patient Service • Provide information and assistance to patients while maintaining confidentiality. • Deal with patient enquiries sensitively and professionally. • Promote a positive patient experience and respond appropriately to concerns. Information Governance and Confidentiality • Maintain strict confidentiality regarding patient information. • Comply with GDPR, NHS regulations, and practice policies. • Ensure patient records are handled securely and accurately. General Responsibilities • Work as part of the wider practice team. • Follow practice policies, procedures, and health and safety requirements. • Attend training and staff meetings as required. • Undertake other reasonable duties appropriate to the role.