GP Receptionist / Care Coordinator (2 Part-Time Posts)

The post holders will support the delivery of efficient and effective primary care services by acting as a key point of contact for patients and supporting clinical and administrative workflows. Main duties include: • Receiving and handling patient enquiries via telephone and face-to-face • Managing appointments, cancellations, and patient signposting • Using Anima to manage workflow and patient requests • Maintaining accurate patient records using SystmOne • Supporting care coordination and patient follow-up • Processing clinical correspondence, prescriptions, and results • Supporting clinicians and wider team with daily workflow • Providing a professional and efficient reception service Job description Job responsibilities The post holders will support the delivery of efficient and effective primary care services by acting as a key point of contact for patients and supporting clinical and administrative workflows. Main duties include: • Receiving and handling patient enquiries via telephone and face-to-face • Managing appointments, cancellations, and patient signposting • Using Anima to manage workflow and patient requests • Maintaining accurate patient records using SystmOne • Supporting care coordination and patient follow-up • Processing clinical correspondence, prescriptions, and results • Supporting clinicians and wider team with daily workflow • Providing a professional and efficient reception service