Group AV Operations Manager

As Group AV Operations Manager, you'll work closely with senior leadership, account managers and department heads to strengthen operational planning, resource management and delivery. You'll ensure teams, freelancers, suppliers and facilities are coordinated effectively, helping projects run smoothly while supporting business growth. Key Responsibilities Workforce & Resource Coordination • Coordinate freelance and permanent resources across AV, exhibition, LED and studio teams. • Build and maintain a reliable network of freelance professionals. • Forecast resource requirements alongside production teams. • Manage bookings, onboarding and compliance processes. Operations & Systems • Develop and improve operational workflows across departments. • Coordinate scheduling, logistics and equipment allocation. • Improve visibility of project timelines and resource availability. • Support the implementation of systems that improve efficiency and communication. Facilities & Logistics • Work closely with warehouse and studio teams to ensure facilities and equipment are project-ready. • Coordinate transport and logistics to support successful project delivery. • Oversee equipment movement, storage and availability across multiple locations. Team Collaboration • Build strong relationships across departments, suppliers and freelance teams. • Promote clear communication and a collaborative working culture. • Support feedback and continuous improvement initiatives. Quality & Delivery • Capture project feedback to improve future delivery. • Develop operational checklists and best-practice guides. • Ensure health and safety standards are maintained throughout operations. What Success Looks Like • Efficient coordination of people and resources. • Strong freelancer engagement and availability. • Consistent and effective operational processes. • Positive feedback from internal teams and project stakeholders. • Well-managed facilities and logistics. • Excellent collaboration across departments. You'll ideally have: • Previous experience in operations management within AV, live events, exhibitions, production or a related industry. • Excellent organisational and planning skills. • Experience coordinating multiple projects and resources simultaneously. • Strong communication and relationship-building abilities. • A proactive, solutions-focused approach. • Confidence working with operational systems, scheduling software and project management tools. • Knowledge of health and safety best practices within production environments. Reporting Structure • Reports directly to the Company Directors as part of the Senior Management Team. • Works closely with Account Managers, Studio Managers, Warehouse Leads and Department Heads. • Based in London with regular visits to project sites and operational facilities.