Group Bookings Advisor

What’s in it for you? • 32 days' annual leave, including bank holidays (pro rata for part-time employees) • Health and wellbeing benefits • Life assurance • Employee recognition programme • Staff discounts • Discounts at retailers, restaurants and cinemas • Referral programme • Company social events • Pension scheme • Cycle to Work scheme • Long service awards • In-house professional training • Employee car scheme • Opportunity to develop your career within a leading premium automotive retailer • Performance incentives in a fast-paced, target-driven environment Must have’s • Previous experience in a customer service or customer experience role • Confident telephone manner with excellent communication skills • Ability to build rapport and deliver outstanding customer service • Strong organisational skills and attention to detail • Confident using computer systems and updating customer records • Ability to multitask in a fast-paced environment • Positive, proactive and target-driven attitude • Strong problem-solving skills and ability to overcome objections Nice to have’s • Previous experience within an automotive dealership or contact centre • Experience booking appointments or managing customer enquiries • Sales or upselling experience So, what will you be doing? • Booking customer vehicles in for servicing and repairs • Gathering information to ensure the correct work is scheduled • Confirming booking times and expected vehicle turnaround • Arranging courtesy vehicles and alternative transport where required • Checking vehicle history, recalls, service plans and warranty information • Providing customers with guide prices for servicing and repairs • Identifying opportunities to upsell products and services • Updating customer details and GDPR preferences accurately • Conducting targeted outbound campaigns to existing customers • Handling customer objections professionally and securing bookings • Delivering an exceptional customer experience throughout every interaction Interested? Send your CV to i2i Recruitment today! Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful.