Group Order to Cash Manager

Delighted to be working with a long standing business to recruit a Order to Cash Manager on an 18-month fixed-term contract. This is a high-impact role within Finance Shared Services, ideal for someone who thrives in a fast-paced, collaborative environment and brings deep expertise across the Order-to-Cash (O2C) cycle. Key Responsiblities • Manage risk across outstanding customer balances, escalating issues appropriately. • Maintain up-to-date process maps, policies and documentation to ensure compliant O2C operations. • Oversee payments, deposits and customer refunds, ensuring accuracy, timeliness and strong financial controls. • Drive continuous improvement, identifying efficiencies and embedding standardised Group processes. • Set, track and govern O2C KPIs and SLAs, enhancing performance visibility across Shared Services. • Analyse operational and financial data to identify trends, risks and process issues. • Build strong relationships with retail, escalation and central admin teams to support end-to-end process optimisation. • Support future payment method changes and ensure O2C processes remain robust and fit for purpose. • Partner with IT and Change teams on projects impacting O2C, providing finance subject-matter expertise. • Identify O2C activities performed outside the team and migrate them into the function to build scale and consistency. • Contribute to shaping the future O2C operating model across people, process and systems. • Oversee additional activities including ad hoc payments and parking fines. Experience • Strong background across O2C, Accounts Receivable, Shared Services or Finance Operations. • Demonstrable experience delivering process improvements and strengthening financial controls. • Broad finance exposure (AR, Shared Services, Management Accounting, Transformation). • Proven ability to work with KPIs, SLAs and performance metrics. • Experience supporting business change or transformation projects. • Excellent analytical skills with the ability to interpret data and identify trends. • Strong understanding of finance processes, accounting principles and financial controls. • Confident communicator with strong stakeholder management skills across finance and non-finance teams. • Continuous improvement mindset with a proactive approach to efficiency and standardisation. If this role is of interest please apply! We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit and for our privacy policy.