Head Concierge

Salary: £35,000 Location: Chelsea Working hours: 08:00am to 17:00pm Mon to Fri ( no weekends ) Job role profile: My client are seeking a highly experienced and service-driven Head Concierge to oversee the daily supervision and coordination of Front of House operations. The successful candidate will lead the Front Desk Team in delivering seamless, 5-star deluxe hospitality in line with the highest of standards. This role requires strong leadership, exceptional organisational skills, and the ability to multi-task in response to the evolving needs of our Residents and their guests. Key Responsibilities: • Lead and supervise the Front Desk Team • Ensure consistent, high-quality service delivery • Oversee daily operations and administrative tasks • Conduct interviews • Collaborate closely with the General Manager • Providing ongoing training to enhance the team's skills in guest service, local knowledge, and specific tasks. • Providing feedback, conducting performance reviews, and addressing any issues within the team • Providing ongoing training to enhance the team's skills in guest service, local knowledge, and specific tasks. • Ensuring each resident receives a tailored experience based on their individual needs and preferences. • Managing the concierge department's budget and resources. Benefits • Enhanced pension Scheme • Salary review following 6 month probation • Access to training sponsorship towards industry recognised qualifications