Head of Compliance

Head of Quality & Compliance Norwich, Norfolk (Hybrid Working Available) £40,000 - £45,000 DOE | Full Time | Permanent Lead Quality, Drive Compliance, Shape Continuous Improvement Are you an experienced Quality, Compliance or Audit professional looking to make a real impact within a growing professional services organisation? We are seeking a Head of Quality & Compliance to lead our quality assurance and compliance function, ensuring the highest standards of service delivery, regulatory compliance, and professional practice across a busy surveying and valuation operation. Reporting to the Senior Officer for People & Operations, you will lead the Quality Assurance team, oversee audit programmes, manage complaints and compliance activities, and take ownership of the organisation's ISO 9001 Quality Management System. This is a hands-on leadership role offering the opportunity to influence business-wide improvements and promote a culture of quality and accountability. Key Responsibilities • Lead and develop the Quality Assurance team. • Oversee quality assurance processes for valuation and survey reports. • Manage and continuously improve the ISO 9001 Quality Management System. • Design and deliver internal audit programmes. • Lead internal and external audits, ensuring corrective actions are completed. • Manage complaints, claims, and compliance matters. • Analyse quality and audit data to identify improvement opportunities. • Produce management reports and compliance updates. • Support regulatory, accreditation, and due diligence requirements. • Drive process improvements through technology, automation, and AI solutions. About You You'll be an experienced quality, compliance, or operational excellence leader with a passion for continuous improvement and delivering high standards. Essential experience: • Quality assurance, compliance, audit, or quality management experience. • Proven people management and leadership skills. • Experience managing audit programmes and compliance activities. • Strong understanding of regulated environments and quality frameworks. • Complaint investigation and root cause analysis experience. • Excellent communication, stakeholder management, and organisational skills. • Knowledge of risk management and continuous improvement methodologies. Desirable: • ISO 9001 Quality Management System experience. • Internal Auditor or Quality qualification. • Knowledge of surveying, valuations, property services, or RICS standards. • Experience supporting external audits and accreditations. What's on Offer? • £40,000 - £45,000 salary DOE • Hybrid working • 25 days annual leave plus bank holidays • Birthday leave • Four wellbeing days per year • Private healthcare and dental cover • Employer pension contributions • Paid professional memberships • Ongoing training and development • Employee rewards platform • Free on-site parking Interested? For more information or to apply, please contact: Michelle Topley Or simply apply online today.