Head of Credit

Robert Half is delighted to be partnering with a market-leading B2B services provider to recruit a Head of Credit on an initial interim basis with a view to permanent employment. This is a key leadership opportunity within a business undergoing significant transformation, offering the chance to make a genuine impact across people, processes and operational performance. You will take ownership of a large and established credit function, leading a team through a period of change and preparing the department for a major ERP implementation. This role requires an experienced credit leader who can combine strong operational expertise with exceptional people leadership. You will be responsible for creating stability, improving processes, developing the team and driving a more effective Order-to-Cash environment. This is not a traditional Credit Control role. The successful candidate will be a visible and influential leader who can balance strategic improvement with operational delivery, whilst building strong relationships across Finance, Operations and the wider business. Key responsibilities will include: • Leading and developing a credit function through a team of team leaders. • Creating a positive, high-performance culture and developing existing leadership capability. • Reviewing and improving end-to-end Order-to-Cash processes. • Taking ownership of credit control, customer disputes, credit risk, account creation and legal recovery activities. • Driving improvements in cash collection, dispute resolution and operational efficiency. • Working closely with operational stakeholders to understand and resolve root causes of customer disputes. • Supporting a major ERP implementation and ensuring the Credit function is prepared for data migration and system change. • Identifying quick wins and implementing sustainable process improvements. • Providing clear leadership, structure and direction during a period of transformation. • Taking a hands-on approach where required to support key operational activities. We are looking for an experienced credit professional who has successfully led large teams and delivered change within complex environments. You will ideally have: • Significant experience leading a Credit, Order-to-Cash or Shared Services function. • Proven experience managing managers and large operational teams. • A track record of improving processes, controls and team performance. • Strong stakeholder management skills with the ability to influence across Finance and Operations. • Experience working through transformation, change or system implementation programmes. • Excellent problem-solving skills and the ability to make sound decisions under pressure. • Exposure to ERP implementations would be advantageous. • A calm, collaborative and engaging leadership style. Experience within legal recoveries, insurance processes, high-volume transactional environments or complex B2B organisations would be beneficial. What's on offer: • Hybrid working - 3 days per week in office • Free onsite parking • Opportunity to lead a significant transformation programme • Genuine autonomy to shape and improve a large Credit function • The opportunity to make a visible impact within a growing and evolving organisation This is an excellent opportunity for an experienced Head of Credit, Credit Director, Senior Credit Manager or Order-to-Cash leader who is looking for a role where they can influence change, develop people and deliver meaningful operational improvements. Applications from individuals available immediately or short notice will only be considered. This is a hybrid role with 3 days in office so candidates must be Northwest based. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: