Head Of MGA Services

Head of MGA Services Location: London (Fenchurch Street - 4 days office / 1 day WFH) Contract: Permanent Salary: Competitive (DOE) Reporting to: Head of Operations About the Business A dynamic and growing London Market platform supporting the launch and scale-up of MGA businesses. The organisation provides a full suite of operational, underwriting and regulatory infrastructure, enabling clients to focus on product innovation and distribution. Operating across MGA services, broker services, and delegated authority frameworks, the business partners with both established insurers and entrepreneurial start-ups to bring new insurance propositions to market. The Role This is a senior leadership position responsible for building, delivering and scaling the MGA Services function. You will act as the central point of accountability for all MGA operational activity, ensuring best-in-class service delivery across delegated authority operations. You will play a key role in shaping operational strategy, improving efficiency, and enhancing the client experience across a growing portfolio of MGA partners. Key Responsibilities MGA Services Strategy & Leadership Define and execute the MGA Services strategy aligned to business growth objectives Develop scalable operational frameworks to improve speed to market and efficiency Identify opportunities to enhance and expand service offerings Act as the senior owner of all MGA operational relationships Onboarding & Implementation Oversee end-to-end onboarding of MGA clients Ensure implementation of underwriting authorities, bordereaux standards, claims protocols and reporting requirements Coordinate cross-functional teams to deliver successful MGA launches Ensure operational readiness, workflow mapping and system integration Operational Service Delivery Lead all day-to-day MGA servicing activities, including: Delegated authority administration Premium and claims bordereaux processing Policy administration Data quality and reporting Ensure delivery against SLAs, KPIs and client expectations Systems & Digital Enablement Drive adoption of digital platforms and automated bordereaux solutions Work with technology teams to translate operational needs into system functionality Champion automation, API integration and MI/reporting dashboards Monitor platform usage and client engagement Client Relationship Management Maintain strong relationships with MGA partners and delegated authority stakeholders Lead service reviews and identify opportunities for improvement Act as escalation point for operational issues Governance & Compliance Ensure all operations align with delegated authority agreements and regulatory requirements Oversee audit readiness and control frameworks Work closely with Risk, Compliance and Legal teams Monitor incidents, controls and remediation plans Team Leadership Build, lead and develop a high-performing MGA Services team Set clear objectives, KPIs and service standards Foster a culture of accountability, quality and continuous improvement Skills & Experience Required Significant leadership experience within Delegated Authority, MGA or Insurance Operations Strong technical knowledge of: Bordereaux processing Underwriting administration Claims oversight and premium reconciliation Experience within the Lloyd's / London Market Proven ability to manage senior stakeholders across MGAs, carriers and internal teams Strong people leadership and team development capability Key Attributes High attention to detail and strong organisational skills Ability to prioritise workloads and manage deadlines Accountable, reliable and delivery-focused Strong communication skills, both written and verbal Why Apply? Opportunity to join a high-growth, entrepreneurial platform Play a key leadership role shaping MGA operations Work with a diverse range of innovative MGA clients and market participants Be at the forefront of modernising delegated authority services