Head of Research Delivery and Support for Wider Care Settings

STRATEGIC LEADERSHIP • Act as a senior leader within the RDN, providing strategic direction and guidance • Work as part of a community of senior leaders across the national network, exercising shared leadership and promoting the consistency of experience across a nationally-harmonised Agile Research Delivery Teams and study support services for out of hospital settings • Co-develop and lead on national projects as required • Collaborate with National and RRDN Specialty and Settings Leaders to align regional operational activities with national strategic objectives • Offer strategic leadership to research delivery sites, contributing to strategic planning (including the development of three-year strategies) and proactively tackling operational challenges as an active partner • Lead the implementation and cascade of a range of national strategic directives within the region and the local RRDN, reporting on local learnings, successes and challenges BUSINESS PLANNING • Contribute to collective national business planning for the Agile Research Delivery (all settings) and Study Support and Partner Liaison services for out of hospital settings • Contribute to coordinating, reviewing, evaluating and approving research site delivery plans, and have delegated responsibility for periodically performance monitoring against those plans to ensure that RDN funding is being used appropriately and effectively • Lead on regional business planning for the Agile Research Delivery Team and Study Support Service, ensuring effective implementation and reporting OPERATIONAL MANAGEMENT • Oversee the regional implementation of the Agile Research Delivery Team, ensuring its effectiveness and alignment with regional and national objectives • Contribute to the regional implementation of the Study Support Service, working as part of a national network • Work closely with Setting Leads to ensure there is robust strategy for delivery in the primary care, community and residential care settings • Manage programmes and projects within the remit of the Agile Research Delivery Team and Study Support Service. This may include national projects, the oversight of local programmes of work, and coaching and supporting team members in their project management • Lead communities of practice and events for senior leaders, facilitating system-level collaboration and learning to solve operational challenges and pursue opportunities for strategic development • Lead a dedicated team to provide Agile Research Delivery Team services, ensuring a collaborative and inclusive team environment SERVICE IMPROVEMENT & DEVELOPMENT • Promote a nationally consistent customer-centric approach to service delivery, ensuring that the needs and expectations of stakeholders are met or exceeded • Maintain awareness of research process initiatives undertaken with other national bodies to support future integration into the study support service (e.g. just in time site activation, digital recruitment, Be Part of Research) • Maintain an excellent working knowledge of relevant legislation and processes, and work with national colleagues to respond and incorporate these into RDN business • Keep up to date with innovative study design and delivery methods, exploring opportunities for promotion and roll-out within national and regional delivery operations • Develop trusted relationships with partners, and promote a culture of seeking and acting on feedback from customers and partners, so as to provide a responsive service and identify opportunities for improvement, sharing insights and learnings across the national network • Identify, implement and lead strategies to enhance the efficiency and effectiveness of Agile Research Delivery Team and Study Support Service operations regionally and nationally • Support the Agile Research Delivery Team and Study Support Service team members with solving identified challenges in study delivery, particularly in more complex or sensitive situations • Lead on building capacity and capability for study delivery across specialities and settings, including: • In collaboration with RRDN Specialty and Settings leads, oversee horizon scanning to ensure there is the capacity and capability within the research system to accommodate new and emerging technologies • Under the RDN Operating Model for strategic development, and Research Delivery Models lead and participate in projects to address any opportunities or challenges identified • Assist in the development of research delivery staff PERFORMANCE MANAGEMENT • Oversee the Agile Research Delivery Team and Study Support Service • Develop and implement strategies for ensuring service delivery meets or exceeds established benchmarks, including targets and obligations specified in the RRDN Host Organisation Contract • Develop and implement strategies and systems for quality assurance, including audit and review of the work, providing feedback, development and support as necessary • Ensure seamless coordination with other services and functions within the RRDN and across the national network, working with other teams to provide a consistent experience and work as one organisation • Identify and support the dissemination of RDN impact across RDN and RRDN activities LIFE SCIENCES INDUSTRY • Champion the RDNs capacity and capability to support Life Sciences Industry research and the contribution of the Life Sciences Industry to the NHS • Be responsible for ensuring that RRDN Agile Research Delivery Team and Study Support services provided to the Life Sciences Industry are provided consistently, within the required timeframes to a high quality standard and in line with identified national RDN requirements • Oversee the business development activities of the Agile Research Delivery Team and Study Support services, including providing clinical research expertise and knowledge to support optimal research delivery in discussions with commercial organisations; and attending meetings and presenting at events, webinars etc Job description Job responsibilities STRATEGIC LEADERSHIP • Act as a senior leader within the RDN, providing strategic direction and guidance • Work as part of a community of senior leaders across the national network, exercising shared leadership and promoting the consistency of experience across a nationally-harmonised Agile Research Delivery Teams and study support services for out of hospital settings • Co-develop and lead on national projects as required • Collaborate with National and RRDN Specialty and Settings Leaders to align regional operational activities with national strategic objectives • Offer strategic leadership to research delivery sites, contributing to strategic planning (including the development of three-year strategies) and proactively tackling operational challenges as an active partner • Lead the implementation and cascade of a range of national strategic directives within the region and the local RRDN, reporting on local learnings, successes and challenges BUSINESS PLANNING • Contribute to collective national business planning for the Agile Research Delivery (all settings) and Study Support and Partner Liaison services for out of hospital settings • Contribute to coordinating, reviewing, evaluating and approving research site delivery plans, and have delegated responsibility for periodically performance monitoring against those plans to ensure that RDN funding is being used appropriately and effectively • Lead on regional business planning for the Agile Research Delivery Team and Study Support Service, ensuring effective implementation and reporting OPERATIONAL MANAGEMENT • Oversee the regional implementation of the Agile Research Delivery Team, ensuring its effectiveness and alignment with regional and national objectives • Contribute to the regional implementation of the Study Support Service, working as part of a national network • Work closely with Setting Leads to ensure there is robust strategy for delivery in the primary care, community and residential care settings • Manage programmes and projects within the remit of the Agile Research Delivery Team and Study Support Service. This may include national projects, the oversight of local programmes of work, and coaching and supporting team members in their project management • Lead communities of practice and events for senior leaders, facilitating system-level collaboration and learning to solve operational challenges and pursue opportunities for strategic development • Lead a dedicated team to provide Agile Research Delivery Team services, ensuring a collaborative and inclusive team environment SERVICE IMPROVEMENT & DEVELOPMENT • Promote a nationally consistent customer-centric approach to service delivery, ensuring that the needs and expectations of stakeholders are met or exceeded • Maintain awareness of research process initiatives undertaken with other national bodies to support future integration into the study support service (e.g. just in time site activation, digital recruitment, Be Part of Research) • Maintain an excellent working knowledge of relevant legislation and processes, and work with national colleagues to respond and incorporate these into RDN business • Keep up to date with innovative study design and delivery methods, exploring opportunities for promotion and roll-out within national and regional delivery operations • Develop trusted relationships with partners, and promote a culture of seeking and acting on feedback from customers and partners, so as to provide a responsive service and identify opportunities for improvement, sharing insights and learnings across the national network • Identify, implement and lead strategies to enhance the efficiency and effectiveness of Agile Research Delivery Team and Study Support Service operations regionally and nationally • Support the Agile Research Delivery Team and Study Support Service team members with solving identified challenges in study delivery, particularly in more complex or sensitive situations • Lead on building capacity and capability for study delivery across specialities and settings, including: • In collaboration with RRDN Specialty and Settings leads, oversee horizon scanning to ensure there is the capacity and capability within the research system to accommodate new and emerging technologies • Under the RDN Operating Model for strategic development, and Research Delivery Models lead and participate in projects to address any opportunities or challenges identified • Assist in the development of research delivery staff PERFORMANCE MANAGEMENT • Oversee the Agile Research Delivery Team and Study Support Service • Develop and implement strategies for ensuring service delivery meets or exceeds established benchmarks, including targets and obligations specified in the RRDN Host Organisation Contract • Develop and implement strategies and systems for quality assurance, including audit and review of the work, providing feedback, development and support as necessary • Ensure seamless coordination with other services and functions within the RRDN and across the national network, working with other teams to provide a consistent experience and work as one organisation • Identify and support the dissemination of RDN impact across RDN and RRDN activities LIFE SCIENCES INDUSTRY • Champion the RDNs capacity and capability to support Life Sciences Industry research and the contribution of the Life Sciences Industry to the NHS • Be responsible for ensuring that RRDN Agile Research Delivery Team and Study Support services provided to the Life Sciences Industry are provided consistently, within the required timeframes to a high quality standard and in line with identified national RDN requirements • Oversee the business development activities of the Agile Research Delivery Team and Study Support services, including providing clinical research expertise and knowledge to support optimal research delivery in discussions with commercial organisations; and attending meetings and presenting at events, webinars etc