Head of Supplier Relationship Management

The Company Nigel Wright Group is working exclusively with a purpose-driven consumer-facing organisation undergoing positive transformation to recruit a newly created Head of Supplier Relationship Management. This organisation is committed to providing an accessible and affordable service and its people are united by a shared purpose of improving outcomes for communities nationwide. There is strong momentum for change, with a newly formed senior leadership team bringing fresh energy and ambition. The Head of Supplier Relationship Management will lead a supplier relations function that directly shapes the quality of service thousands of people receive every day at the heart of its operations and will be responsible for building a best-in-class supplier management capability. The Opportunity The Head of Supplier Relationship Management will oversee significant service-based spend across multiple partners — ensuring strong performance, greater resilience and continuous innovation. Some of the key areas of responsibility will be: • Shape and deliver the organisation’s supplier relations strategy, elevating the impact of external partners on customer and service outcomes. • Lead, coach and grow a developing team, embedding strong SRM practices and raising capability. • Drive supplier performance through clear SLAs, KPIs and improvement plans. • Reduce single-supplier risk and strengthen operational resilience. • Introduce new partners, propositions and technologies — including digital and AI-enabled solutions — working closely with Procurement and Legal teams to enhance service delivery. About You The successful Head of Supplier Relationship Management will bring experience leading supplier- or partnership management and a proven track record of delivery within a regulated services environment (e.g. insurance, financial services or healthcare). You’re commercially astute, an experienced supplier relationship manager and a strategic thinker — a leader who can set direction while remaining hands-on. You engage stakeholders with honesty and clarity and you thrive in cultures that value collaboration and impact. You’ll be joining an organisation where your contribution is visible and meaningful. Expect a supportive, people-first culture, the autonomy to shape a growing function, strong benefits and a real opportunity to put your stamp on a pivotal part of the organisation as it evolves. Ready to build something you can be proud of?