Health Care Assistant (Bank) - Hospice at Home

Care with Agility: excellent care and support tailored to patients and families in their preferred setting: • Delivers responsive, person centred care that adapts to the changing needs of the patients and their families. • Ensures comfort, dignity, and safety at all times in the patients preferred place of care • Provides timely support to promote independence and quality of life, through organisation and proactivity. • Communicates effectively with patients, families and professionals to ensure coordinated and compassionate care Financial Sustainability: generating sustainable funding with integrity to ensure excellent hospice care: • Uses resources responsibly and efficiently to deliver high-quality care in a cost-effective manner • Supports service delivery models that maximise staff skills and time • A willingness to assist with administration duties when demand needs • Contributes to sustainable healthcare provision through efficient working practices Supportive Culture: fostering an inclusive, compassionate culture, ensuring outstanding care and management: • Contributes to a positive, inclusive and compassionate team environment • Demonstrates professionalism, empathy and respect in all interactions, whilst being able to work independently and collaboratively • Upholds the organisations values and promotes a culture of kindness and accountability • Supports a culture of continuous learning and personal growth Extending reach: expanding access to our services, ensuring equitable care for all, especially underserved communities: • Delivers care that is accessible and equitable for all individuals, regardless of background • Builds trust with diverse communities and adapts care approaches to meet cultural and individual needs • Acts as an ambassador for the organisation in all care settings • Promotes awareness and understanding of available services within the community Specific Role Responsibilities: • To ensure that service delivers an excellent standard of care to patients and their families. • To offer timely and individual direct care based on patient need. • To communicate fully and effectively with patients and their families or carers offering information and support. • To communicate with professional colleagues to ensure a safe and needs led care pathway. • To provide personal care to patient as directed by care plan and document this on EMIS and report any changes back to manager in charge. • To provide hydration and nutrition as required, and document this in the notes. • To promote independence and dignity. • To maintain accurate healthcare records, written and computer based, liaising with community colleagues and in line with Hospice @ Home policies and professional requirements. • To assist with telephone calls when demand requires • To maintain collaborative working partnerships with external care agencies, GPs and community teams to facilitate best working practice and service provision. • To report accidents, incidents and complaints in area of responsibility as per procedure, participating in investigations as required. • To work to the processes for lone working, role boundaries and patient confidentiality. • To maintain personal and professional development including Hospice @ Home statutory and mandatory training. • To look after own health and wellbeing, resulting in excellent attendance. Job description Job responsibilities Care with Agility: excellent care and support tailored to patients and families in their preferred setting: • Delivers responsive, person centred care that adapts to the changing needs of the patients and their families. • Ensures comfort, dignity, and safety at all times in the patients preferred place of care • Provides timely support to promote independence and quality of life, through organisation and proactivity. • Communicates effectively with patients, families and professionals to ensure coordinated and compassionate care Financial Sustainability: generating sustainable funding with integrity to ensure excellent hospice care: • Uses resources responsibly and efficiently to deliver high-quality care in a cost-effective manner • Supports service delivery models that maximise staff skills and time • A willingness to assist with administration duties when demand needs • Contributes to sustainable healthcare provision through efficient working practices Supportive Culture: fostering an inclusive, compassionate culture, ensuring outstanding care and management: • Contributes to a positive, inclusive and compassionate team environment • Demonstrates professionalism, empathy and respect in all interactions, whilst being able to work independently and collaboratively • Upholds the organisations values and promotes a culture of kindness and accountability • Supports a culture of continuous learning and personal growth Extending reach: expanding access to our services, ensuring equitable care for all, especially underserved communities: • Delivers care that is accessible and equitable for all individuals, regardless of background • Builds trust with diverse communities and adapts care approaches to meet cultural and individual needs • Acts as an ambassador for the organisation in all care settings • Promotes awareness and understanding of available services within the community Specific Role Responsibilities: • To ensure that service delivers an excellent standard of care to patients and their families. • To offer timely and individual direct care based on patient need. • To communicate fully and effectively with patients and their families or carers offering information and support. • To communicate with professional colleagues to ensure a safe and needs led care pathway. • To provide personal care to patient as directed by care plan and document this on EMIS and report any changes back to manager in charge. • To provide hydration and nutrition as required, and document this in the notes. • To promote independence and dignity. • To maintain accurate healthcare records, written and computer based, liaising with community colleagues and in line with Hospice @ Home policies and professional requirements. • To assist with telephone calls when demand requires • To maintain collaborative working partnerships with external care agencies, GPs and community teams to facilitate best working practice and service provision. • To report accidents, incidents and complaints in area of responsibility as per procedure, participating in investigations as required. • To work to the processes for lone working, role boundaries and patient confidentiality. • To maintain personal and professional development including Hospice @ Home statutory and mandatory training. • To look after own health and wellbeing, resulting in excellent attendance.