Healthcare Assistant

KEY RESPONSIBILITIES Clinical Practice: • To perform venepuncture and specimen collection for patients • To measure and record on SystmOne templates, physiological signs - alerting a registered practitioner in an appropriate timeframe if physiological signs are outside normal parameters. o Blood pressure o Pulse rate and rhythm o Temperature o Oxygen saturations o ECG recording [12 lead] • Supporting chronic disease monitoring clinics, health promotion and preventative care. • To administer if necessary and under appropriate guidance and protocol, injections. • To act as a chaperone, when required, during examinations and procedures • To prepare, when required, the clinic rooms for appointments • To monitor stock and place orders for pathology items as required by the BSU and its associated clinics/services. • To ensure that clinic rooms used by the BSU are checked with stock replenished and rotated as required, ensuring that stock is checked re expiry dates. Check sharps bins are appropriately labelled, secured and replaced as appropriate. • To perform other tasks as appropriately trained and agreed to meet the needs of the service. Research Support • Supporting delivery of primary care research studies. • Undertaking study-related procedures including venepuncture, observations, ECGs, and data collection as delegated and trained. • Ensuring compliance with study protocols and Good Clinical Practice requirements. Transgender Health Local Enhanced Service Support • Following appropriate training and competency assessment: • Administration of intramuscular Decapeptyl injections. • Administration of intramuscular Nebido injections. • Monitoring and supporting patients receiving treatment under the Transgender Enhanced Service. • Assisting with blood test monitoring requirements under specialist shared-care arrangements. Respiratory Diagnostic Services • Following appropriate training and competency assessment: • Performing spirometry and other respiratory diagnostic investigations in accordance with ARTP standards. • Ensuring quality-assured testing procedures are followed. • Please note: this role involves performing diagnostic testing only and does not include interpretation or reporting of results. Administration Duties • To carry out effective and efficient administrative services by demonstrating accuracy and attention to detail • Completion of medical records, preparation of written reports / letters and electronic mail. • Prepare hard copy documentation for upload to digital systems via scanning • Access patient records while carrying out administration and ensuring all activity is recorded as appropriate. • Work with the BSU ensuring that quality and compliance are maintained when dealing with practice/patient administration. Communication / Utilising Information Systems: • Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment. • Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating. • Communicate in an appropriate timeframe, any concerns about patients health status to a registered clinician. • Document care and accurately record data using SystmOne. • Contribute to the work of the business support unit and practice teams in by utilising the data from SystmOne and other information systems to improve care. Delivering Quality Service: • Work with the team to assess effectiveness of care delivery, for example through assisting with audits, reviews and evaluation of care. • Support and participate in shared learning across the organisation. Team Working: • Understand own role and scope in the organisation and identify how this may develop over time. • Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working. • Work effectively with others to clearly define values, direction and policies impacting upon care delivery. Participate in team activities that create opportunities to improve patient care. • Be able to support the team by covering for leave and/or sickness absence. Management of Risk: • The post holder must comply with all PICS policies and procedures which aim to ensure safe practice and minimise risk. This includes: • Infection control / needlestick Protecting themselves and others against infection risks. All staff regardless of whether clinical or not are expected to comply with current infection control policies and procedures and to report any problems with regard to this to the manager. All staff at the surgery should attend infection control training and updates as required. • Health and safety / COSHH policy • Fire policy • Incident reporting policy Learning and Development: • The post holder should only undertake tasks for which he / she is competent. • Any training / development needs should be discussed with the manager. • The post holder is expected to undertake all mandatory training, relevant additional training and participate in clinical supervision / reflection on practice. • The post-holder is required to attend clinical / admin meetings and participate in an annual appraisal which includes review of this job description. Equity and Diversity: • Identify patterns of discrimination, take action to overcome this, and promote diversity and quality of opportunity. • Support people who need assistance in exercising their rights. • Adhere to local chaperoning policies. • Accept the rights of individuals to choose their care providers, participate in care and refuse care. Assist patients from marginalised groups to access quality care. Responsibility: • The post holder must be able to work on their own initiative but also as part of a multi-disciplinary team and can organise and prioritise their own daily workload. They must always observe patient confidentiality and work within their own personal competency. Job description Job responsibilities KEY RESPONSIBILITIES Clinical Practice: • To perform venepuncture and specimen collection for patients • To measure and record on SystmOne templates, physiological signs - alerting a registered practitioner in an appropriate timeframe if physiological signs are outside normal parameters. o Blood pressure o Pulse rate and rhythm o Temperature o Oxygen saturations o ECG recording [12 lead] • Supporting chronic disease monitoring clinics, health promotion and preventative care. • To administer if necessary and under appropriate guidance and protocol, injections. • To act as a chaperone, when required, during examinations and procedures • To prepare, when required, the clinic rooms for appointments • To monitor stock and place orders for pathology items as required by the BSU and its associated clinics/services. • To ensure that clinic rooms used by the BSU are checked with stock replenished and rotated as required, ensuring that stock is checked re expiry dates. Check sharps bins are appropriately labelled, secured and replaced as appropriate. • To perform other tasks as appropriately trained and agreed to meet the needs of the service. Research Support • Supporting delivery of primary care research studies. • Undertaking study-related procedures including venepuncture, observations, ECGs, and data collection as delegated and trained. • Ensuring compliance with study protocols and Good Clinical Practice requirements. Transgender Health Local Enhanced Service Support • Following appropriate training and competency assessment: • Administration of intramuscular Decapeptyl injections. • Administration of intramuscular Nebido injections. • Monitoring and supporting patients receiving treatment under the Transgender Enhanced Service. • Assisting with blood test monitoring requirements under specialist shared-care arrangements. Respiratory Diagnostic Services • Following appropriate training and competency assessment: • Performing spirometry and other respiratory diagnostic investigations in accordance with ARTP standards. • Ensuring quality-assured testing procedures are followed. • Please note: this role involves performing diagnostic testing only and does not include interpretation or reporting of results. Administration Duties • To carry out effective and efficient administrative services by demonstrating accuracy and attention to detail • Completion of medical records, preparation of written reports / letters and electronic mail. • Prepare hard copy documentation for upload to digital systems via scanning • Access patient records while carrying out administration and ensuring all activity is recorded as appropriate. • Work with the BSU ensuring that quality and compliance are maintained when dealing with practice/patient administration. Communication / Utilising Information Systems: • Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment. • Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating. • Communicate in an appropriate timeframe, any concerns about patients health status to a registered clinician. • Document care and accurately record data using SystmOne. • Contribute to the work of the business support unit and practice teams in by utilising the data from SystmOne and other information systems to improve care. Delivering Quality Service: • Work with the team to assess effectiveness of care delivery, for example through assisting with audits, reviews and evaluation of care. • Support and participate in shared learning across the organisation. Team Working: • Understand own role and scope in the organisation and identify how this may develop over time. • Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working. • Work effectively with others to clearly define values, direction and policies impacting upon care delivery. Participate in team activities that create opportunities to improve patient care. • Be able to support the team by covering for leave and/or sickness absence. Management of Risk: • The post holder must comply with all PICS policies and procedures which aim to ensure safe practice and minimise risk. This includes: • Infection control / needlestick Protecting themselves and others against infection risks. All staff regardless of whether clinical or not are expected to comply with current infection control policies and procedures and to report any problems with regard to this to the manager. All staff at the surgery should attend infection control training and updates as required. • Health and safety / COSHH policy • Fire policy • Incident reporting policy Learning and Development: • The post holder should only undertake tasks for which he / she is competent. • Any training / development needs should be discussed with the manager. • The post holder is expected to undertake all mandatory training, relevant additional training and participate in clinical supervision / reflection on practice. • The post-holder is required to attend clinical / admin meetings and participate in an annual appraisal which includes review of this job description. Equity and Diversity: • Identify patterns of discrimination, take action to overcome this, and promote diversity and quality of opportunity. • Support people who need assistance in exercising their rights. • Adhere to local chaperoning policies. • Accept the rights of individuals to choose their care providers, participate in care and refuse care. Assist patients from marginalised groups to access quality care. Responsibility: • The post holder must be able to work on their own initiative but also as part of a multi-disciplinary team and can organise and prioritise their own daily workload. They must always observe patient confidentiality and work within their own personal competency.