Helpdesk Manager

Description and requirementsAt Skanska, we're shaping the way we live, work and connect. As one of the world's largest construction and development companies, we work together with customers, communities and partners to shape a better society. You will be working in the Building Services OU in where based in North Lanarkshire we are responsible for bringing Skanska's purpose to build for a better society to life-creating healthy workplaces and efficient facilities that improve people's lives. Through collaboration and innovation, we deliver high-quality solutions that make a lasting, positive impact for people and communities. We are currently looking for a Helpdesk Manager who will ensure all helpdesk operations and people management matters are handled fairly, consistently, and in line with company procedures, driving high standards of service delivery, accountability, and team performance. As the Helpdesk Manager, you will: • Ensure all Reactive and Planned Maintenance requests are logged, prioritised and progressed in line with SLAs/KPIs. • Oversee accurate use of CAFM systems (e.g. job logging, updates, closures, reporting, integration, mitigations) to ensure data integrity and audit compliance. • Manage, coach and develop helpdesk operatives/supervisors to drive performance, consistency and service excellence. • Act as the main point of contact for clients/end users, ensuring clear communication and high levels of customer satisfaction. • Track and Report on KPIs (response times, completion rates, backlog etc) and identify improvement actions. We are looking for: • Knowledge of CAFM System. • Strong people leadership and people management skills. • Attention to detail and accountability. • Understanding of project delivery, risk, cost, quality and programme impacts. • Willingness to learn, share knowledge and improve our ways of working. What we offer: • 24/7 digital GP service for you and your family • Financial wellbeing and employee assistance • Professional development • Enhanced family benefits (including maternity, paternity,dependants and parental bereavement leave) Inclusion and Diversity We thrive through embracing differences as we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it The Skanska Way. Flexible working Where possible, we offer a range of flexible working options, and we would be happy to discuss this at the application stage if this is something you'd like to explore. Reasonable adjustments We want you to feel confident and supported throughout every stage of our recruitment process. If you need any adjustments to help you during your application, please contact us at or call - Option 5 & 1. Closing date We encourage you to apply as early as possible, as the closing date may be subject to change. If this role would be of interest, please click apply and join our team of 27,000 problem solvers and creative thinkers, where knowledge is our greatest creation. We share, listen and support your success - every step of the way.