Helpdesk / Office Administrator

Helpdesk / Office Administrator Location: Office based -Solihull, West Midlands Salary: £27,500 - £30,000 per annum Vacancy Type: Full-time, Permanent Hours: Monday to Friday - 40 hours per week - 08.30 to 17.00 / 8.00 to 16.30 (half hour unpaid break) Established over 30 years ago, Aspen Cooling Ltd is a successful, family run refrigeration and air conditioning company based in Hockley Heath, Solihull. We pride ourselves on delivering a high quality, reliable service to our customers and fostering a friendly, supportive working environment for our team. The Role We are looking for an experienced and versatile Office Administrator to join our Service Helpdesk and Administration team. This is a varied role that combines customer service, scheduling support and general office administration. You'll play an important part in ensuring our engineers and customers receive an efficient, professional service every day. Please note: Due to our office location, your own transport is essential. Key Responsibilities • Answer incoming telephone calls, emails and electronic service requests. • Provide excellent customer service, responding promptly and professionally to customer enquiries. • Liaise with engineers, customers and suppliers to ensure work is completed efficiently. • Assist with planning and scheduling engineers' workloads. • Update internal systems and customer portals accurately. • Carry out general office administration, including maintaining records and supporting the wider team. • Assist with additional administrative duties as required. Skills and Qualifications • Friendly, professional and confident communicating by phone and email. • Well organised with excellent attention to detail. • Experienced using Microsoft Excel and other Microsoft Office applications. • Able to prioritise workloads and work effectively in a busy environment. • Flexible, adaptable and able to respond to changing priorities. • A strong team player with a positive, can-do attitude. Desirable: • Previous experience in a helpdesk, service administration or scheduling role. • Experience using Sage. What We Offer • Friendly and supportive family-run business. • Opportunities to develop your skills and progress within the company. • A varied and rewarding role where you'll be a valued member of the team. All offers of employment are subject to satisfactory references and a successful DBS (formerly CRB) check. To Apply If you feel you are a suitable candidate and would like to work for Aspen Cooling Ltd, please do not hesitate to apply.