Hire Desk Assistant

The Hire Desk Assistant is a vital part of the operations for both Sales and Customer Services and you will be responsible for building exceptional relationships with both clients and suppliers. The role will see you coordinating the entire hire process, from taking the initial order through to arranging delivery and collection, you will be liaising with every part of the organisation to ensure the needs of the customer are always met. On a day-to-day basis, you can expect to be desk-based, making regular contact with stock teams, sales reps and various depots around the UK to ensure minimal delay in fulfilling the needs of the customer. Duties of the Hire Desk Assistant will include: • Liaising, where required, with other depot employees, customers, depots, workshops and sales teams • Creating folders & uploading documents to the SharePoint server in their appropriate folders / contracts • Processing all transactions to IT systems and paperwork relating to converting Picking lists into Delivery notes and providing to the correct depot • Providing POD’s (proof of deliveries / collections) to credit controller / hire desk upon request – liaising with hauliers and accounts departments • Following all company procedures and policies in company handbook • Arranging delivery and collection of orders in according with the customer’s and Sale Teams requirements • Supporting and communicating effectively with all members of the Shoring team or associated colleagues • Updating account information and records for clients • Documenting serialised lifting equipment within the excel spreadsheet • Liaising with the hire desk and crediting controller, making sure all transport is recorded correctly Key Skills of the Hire Desk Assistant: • Communication • Attention to detail • IT competent • Highly organised • Time management • Problem solving This is an excellent opportunity for the right person who is enthusiastic, reliable and conscientious. Our client will provide full training in all aspects of their hugely successful business. Hire Desk Assistant £25k Monday to Friday 8.30 am to 5pm Free parking