Hospitality Assistant - PART TIME

Are you someone who delivers exceptional service with a touch of luxury? We are looking for a Hospitality Assistant to join our friendly and dedicated team! You will contribute to a seamless hospitality experience by supporting mealtimes, maintaining tidy and well‑organised dining spaces, managing stock and temperature checks, and assisting residents with their day‑to‑day non‑care needs. If you have a passion for creating a warm, welcoming environment and making people feel at home, we’d love to hear from you. Apply now and become part of something meaningful! We offer some excellent rewards and benefits including: • We offer all team members 1 free meal per shift. • Uniform provided. • Enhanced Bank Holiday pay. • Increased Annual Leave entitlement - team members who work with us for 3 years or more, get extra annual leave. • Cycle to Work scheme – why not save money on commuting costs and improve your health at the same time. • Milestone Birthdays - get EXTRA time off to celebrate that special birthday. • Company sick pay which is over and above the statutory entitlement. (subject to length of service) • Refer a Friend Scheme for successful referrals - for all permanent roles within Oakland Care (T&C's apply). • Recognition and staff appreciation initiatives. • Health Cash Plan (subject to T&Cs). • Death in Service Benefit (subject to T&Cs). • Long service awards. And much more………. Location: Osbern Manor, 26-28 Hoath Lane, Wigmore, Gillingham ME8 0SW Hours: 21 hours per week Pay: £13.20 per hour Contract: Part time Shift: Days What do you need to succeed: Our Hospitality Assistants, assist our care teams to provide an exceptional hospitality service, supporting the Head Chef, Reception Teams, Housekeeping and Lifestyles Team. This is a key role at the heart of our residents’ daily lives, so strong people skills and good organisation are essential. If you have hospitality experience and a genuine interest in care, this could be the perfect opportunity for you. As a Hospitality Assistant, your key responsibilities will include: • Assisting with meal service either in resident rooms or dining rooms. • To ensure that water/drink jugs are regularly refilled in resident rooms. • Help set up and clear down tables before and after lunch service. • Recording and monitoring the temperatures of fridges and dining room service stations to meet compliance standards. • Maintaining the Bistro to ensure it remains clean, organised and consistently well stocked. • Attending to residents “non care” related needs including opening/closing curtains, changing TV channels etc. To be successful in this role, you need to have/be: Essential • Previous experience of working in a similar role within a luxurious setting. • 'Can do' attitude and willingness to work with us in ensuring we support our residents with the best quality service. • Customer facing experience including building working relationships with internal and external stakeholders. Personal Attributes: • Reliable and punctual. • Ability to work as an effective team member. • A professional personal appearance and standards. • Able to demonstrate an understanding and/or awareness of the sensitivities of working within a care home environment. • Able to develop good working relationships and to represent the organisation professionally. • Able to build trust and demonstrate an awareness and understanding of individual differences. • Motivated to go above and beyond, and to work with passion and enthusiasm. • Motivated to contribute towards the team and home goals. • A commitment to grow and learn new things at work. • Able to remain approachable and calm under pressure. “Our mission” is to provide exceptional homes for people to live, love and be loved where everyone is part of our family. • Family • Integrity • Respect • Exceptional • Sustainable Apply now! If you’re ready to start your journey and make a difference, then don’t delay and apply today! INDFOH