Hostel Service Manager

Hostel Service Manager Location: Luton (Agile working across supported housing properties) Salary: Up to £42,500 per annum Contract: Permanent Hours: 37 hours per week, Monday to Friday plus participation in an on-call rota Essential Car User Allowance plus mileage reimbursement The Opportunity We are recruiting for an experienced Hostel Service Manager to lead high-quality supported housing services for vulnerable adults. This is an excellent opportunity for a motivated and compassionate leader with experience in supported housing, homelessness, social care or a related sector. The successful candidate will oversee accommodation-based services, leading a team to deliver safe, person-centred support that empowers residents to develop independence and achieve positive outcomes. Key Responsibilities • Lead and manage supported housing and hostel services, ensuring residents receive high-quality support and achieve positive outcomes. • Provide leadership, supervision, mentoring and development to Team Leaders, Coordinators and Support Coaches. • Promote psychologically informed and trauma-informed approaches throughout service delivery. • Drive continuous improvement by monitoring performance, identifying opportunities and implementing service enhancements. • Manage service performance indicators including occupancy, voids, rent collection, arrears, safeguarding and customer outcomes. • Ensure effective safeguarding practices are embedded across services and that risk is managed appropriately. • Build and maintain strong relationships with local authorities, commissioners, support agencies and community partners. • Take responsibility for service budgets, income management and financial performance. • Oversee audits, compliance activities and quality assurance processes. • Produce performance reports and provide recommendations to senior leadership. • Support the identification of funding opportunities, grants and tender submissions. About You • Significant management experience within supported housing, homelessness, social care or a similar support service environment. • A proven track record of leading and developing successful teams. • Experience supporting vulnerable adults and promoting independence and wellbeing. • Excellent leadership, communication and stakeholder management skills. • A strong understanding of homelessness, support services, safeguarding and social challenges affecting vulnerable people. • Experience using data and performance information to drive service improvement. • Strong organisational, problem-solving and decision-making skills. • High levels of emotional intelligence, resilience and professionalism. • Good IT skills, including the ability to maintain records and produce reports. • A full UK driving licence and access to a vehicle.