Housing Complaints Investigator

Housing Complaints Investigator (Stage 1) • Rate: £14.34 PAYE • Location: Fully Remote (UK-based) • Job Type: Temporary (3 months, subject to change) • Working Hours: Monday to Friday, 9am - 5pm • Start Date: 20th July 2026 We are seeking a Housing Complaints Investigator to join a busy housing repairs team. This role is fully remote, following an initial 2-day onsite training in Ealing, London, with all travel expenses covered. You will be pivotal in handling Stage 1 complaints, ensuring they are resolved timely and maintaining high standards of customer service. Day-to-day of the role: • Manage and respond to Stage 1 housing repairs complaints. • Investigate issues thoroughly, liaising with internal teams to gather necessary information. • Draft clear, professional, and empathetic written responses to complaints. • Ensure all complaints are resolved within agreed timescales and service standards. • Maintain accurate records and update internal systems regularly. • Deliver a customer-focused approach in all communications, ensuring a high level of customer satisfaction. Required Skills & Qualifications: • Proven experience handling complaints in housing, local authority, or financial services sectors. • Strong written communication skills with exceptional attention to detail. • Ability to manage a high-volume caseload effectively and meet deadlines. • Familiarity with complaint-handling processes and frameworks within a regulated environment. • A proactive and solution-focused approach to problem-solving. If you’re an experienced complaints handler with a background in housing or a regulated environment, please submit your CV detailing your relevant experience