Housing First Support Officer

South Norfolk and Broadland Councils are seeking a compassionate, resilient, and proactive Housing First Support Officer to join our Housing Team. This rewarding role works closely with people who have experienced homelessness and/or rough sleeping, often alongside multiple and complex support needs. As a Housing First Support Officer, you will play a vital role in helping people secure and sustain safe, permanent accommodation, providing the practical and emotional support needed to maintain their tenancy and improve their quality of life. About the Role As a Housing First Support Officer, you will provide day-to-day support to residents living in Housing First accommodation, helping them build independence, stability, and confidence for the future. Key responsibilities include: • Providing day-to-day support to residents within Housing First accommodation. • Arranging and reporting property repairs and maintenance issues, carrying out pre- and post-tenancy inspections, and ensuring compliance with health and safety requirements. • Working proactively with partner agencies to identify, manage, and reduce risks to customers and the wider community. • Building positive relationships with customers and external organisations, signposting and referring individuals to appropriate services and support. • Developing and reviewing person-centred support plans, ensuring residents are actively involved in setting and achieving their goals. • Attending and contributing to internal and external support planning meetings. • Working closely with supported accommodation providers and social housing landlords to identify suitable move-on opportunities for residents. • Managing a caseload of customers with varying and often complex needs. • Maintaining accurate and comprehensive manual and electronic records, including assessments, support plans, customer contacts, outcomes, and risk management documentation. About You We're looking for someone who is motivated, empathetic, and able to build trusted relationships with people facing significant challenges. With a sound understanding of housing management, rent account management, tenancy administration, risk assessments and support planning, you will be able to demonstrate significant experience of supporting people with complex needs who require high levels of support. You will have experience of developing effective, collaborative relationships with accommodation providers and support agencies, together with knowledge of the local support landscape including Mental Health Services, Health Services, Welfare and Benefits support and other relevant agencies. You will also be able to work independently, manage complex priorities and remain self-motivated with minimal supervision. Closing Date: Sunday 19th July 2026 Interview Date: 29th - 30th July 2026 Why Join Us? We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve. The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.