Housing Officer

Housing Officer Fixed Term Contract (until end of April 2027), Full time (37 hours per week) Salary: £32,697 plus £2000 car allowance Do you want to make a difference in the Community as a Housing Officer? We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment. This is a home-based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings. What you will be doing as a Housing Officer: • Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt. • Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness. • Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service. • Conducting regular estate inspections, monitoring estate services, and completing fire safety checks. • Working closely with internal teams and external partners to provide a joined-up, holistic service to residents. • Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support. As a Housing Officer you'll have: • Previous experience in housing or tenancy management, ideally within a social housing setting. • A strong understanding of ASB legislation and best practice in case handling. • Proven ability to manage rent arrears and support financial wellbeing. • Excellent customer service skills with a resident-first approach. • Strong problem-solving, negotiation, and influencing skills. • Effective communication, time management, and organisational abilities. • Experience working collaboratively with internal and external stakeholders. Amongst what we offer you is: • 28 days holiday PLUS Bank Holidays (pro rata'd) • A generous contributory pension scheme • Private health care • Free life assurance • Access to a wide range of wellbeing services and tools, including a digital gym • Opportunities for learning and development • Discounted gym membership • Retail discount scheme Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.