Housing Officer Homeownership

Housing Officer Homeownership Location:Bedfordshire / Oxfordshire / Cambridgeshire Corridor Contract: Full Time | Permanent Salary: up to £35,500 including car allowance Are you passionate about delivering outstanding customer service and making a positive difference in people's lives? We are looking for a proactive and customer-focused Housing Officer Homeownership to provide high-quality housing management services to leasehold, freehold and shared ownership customers. You will act as a trusted point of contact, ensuring customers receive responsive, professional and compliant support throughout their homeownership journey. What You'll Be Doing · Manage a portfolio of homeownership cases and act as the primary contact for customers. · Provide advice and support on leasehold, freehold and shared ownership matters. · Maximise income collection through effective management of service charge, ground rent and shared ownership arrears. · Respond to customer enquiries and complaints in a timely, professional and fair manner. · Work collaboratively with internal teams including estates, planned works, service charges, sales and customer services. · Identify vulnerable customers and make referrals to specialist support services where appropriate. · Support legal action, mediation, court and tribunal processes when required. · Carry out estate visits and support customer engagement activities. · Recognise safeguarding and domestic abuse concerns and ensure appropriate action is taken. · Contribute to projects and continuous service improvement initiatives. You will be a confident and empathetic housing professional who is able to balance excellent customer service with effective tenancy and leasehold management. · Experience within housing management, leasehold management, tenancy management or neighbourhood services. · Proven debt management and arrears recovery experience. · Knowledge of leasehold services and homeownership products. · Excellent communication, negotiation and influencing sk