Housing Options Officer

Your new company You will be joining a forward-thinking and community-focused local authority committed to preventing homelessness and supporting residents to secure sustainable housing solutions. With a strong emphasis on early intervention and partnership working, the organisation is dedicated to delivering high-quality housing advice services that make a meaningful difference to people's lives. You will be part of a supportive team environment where customer outcomes and wellbeing are at the heart of service delivery. Your new role As a Housing Options Officer, you will play a key role in delivering a comprehensive housing advice and homelessness prevention service. You will work with individuals and families facing homelessness, assessing their circumstances and providing tailored advice in line with the Homelessness Reduction Act 2017.Your responsibilities will include managing a caseload of applicants, completing detailed housing needs assessments, developing Personalised Housing Plans, and working proactively to prevent homelessness wherever possible. You will liaise with internal departments and external agencies, including homeowners and support services, to secure suitable accommodation solutions and positive outcomes for customers.What you'll need to succeed To be successful in this Housing Options Officer role, you will bring: • Proven experience working within a housing options, homelessness, or advice-based role • Strong knowledge of homelessness legislation, particularly the Homelessness Reduction Act 2017 • Experience of managing complex caseloads and working to statutory deadlines • Excellent communication and negotiation skills, with the ability to handle sensitive and challenging situations • Experience working with vulnerable individuals, providing person-centred support and advice • Strong administrative skills and the ability to maintain accurate, detailed case records Desirable: • Experience working within a local authority setting • Knowledge of housing allocation schemes and private rented sector options • What you'll get in return • A rewarding role where you can make a genuine impact on preventing homelessness • Flexible and hybrid working arrangements • Opportunities for professional development and career progression • A supportive and collaborative team environment • Competitive salary and benefits package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk