Hub Coordinator - Midlands

Job structure: Permanent, full-time, 37.5 hours per week Shifts: Between 08:00 and 22:00, typically either 08:00 - 16:00 or 14:00 - 22:00 Working days: Monday to Sunday, including bank holidays Salary: Marie Curie Clinical Pay Scale Band 2: £25,272 per annum, plus generous enhanced pay for weekends and bank holidays Location: Hybrid role, working remotely and on-site at the West Midlands Hospice What you will be doing • Coordinate and support the referral process from GPs, hospitals, district nurses, companions and other healthcare professionals. • Respond to incoming referrals and enquiries by phone and email, ensuring people receive a helpful, professional and compassionate service. • Manage shared mailboxes and accurately record information across key operational and clinical systems. • Book and coordinate visits for patients and families, helping to ensure care is arranged in a timely and organised way. • Work closely with senior nurses, healthcare assistants and wider colleagues to support safe and effective care delivery across the Midlands. • Handle a variety of calls with sensitivity, remaining calm and focused in busy or emotionally challenging situations. • Responsibilities will also include providing virtual out of hours support to services across England. What we are looking for • Experience in a customer service or call handling role, with the ability to respond to enquiries in a calm, professional and helpful way. • Confident using Microsoft Office and working across multiple systems, with strong attention to detail when recording and updating information. • Excellent organisational skills, with the ability to prioritise tasks, manage competing demands and work effectively in a busy environment. • A compassionate and empathetic approach, with the confidence to support people who may be experiencing difficult or emotional situations. • A resilient team player who can work collaboratively with colleagues while also using initiative when working independently. • An understanding of healthcare, community services or care coordination would be helpful, but is not essential. What's in it for you: • Annual leave allowance - 27days plus 8 public holidays • Competitive Policy for parental/sick Leave • Marie Curie Contributary Pension Scheme • Continuous Professional development (Marie Curie supports and encourages personal and professional development) • Industry leading training programmes Marie Curie Benefits Package: • Defined contribution schemes for Pension (the charity will match your contribution up to 7.5%) • Season ticket loan, cycle-to-work scheme, and other employee benefits. • Life assurance and access to Marie Curies Benefit-Hub Discount Scheme. • Help with eyecare cost (T & Cs apply) • 15% discount in Marie Curie shops • Entitled to Marie Curie Blue Light Card • Life assurance Application Process • Closing date for applications: 9-August-2026 • As part of your online application, you will be asked for a CV. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. • Interviews: Expected to take place on 12 and 13 August Additional Information This role will be subject to receiving an enhanced DBS criminal record check. We reserve the right to close this vacancy early. Agencies need not apply. At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone staff and volunteers alike supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share. We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences. We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you your experience, perspective and voice. Job description Job responsibilities Job structure: Permanent, full-time, 37.5 hours per week Shifts: Between 08:00 and 22:00, typically either 08:00 - 16:00 or 14:00 - 22:00 Working days: Monday to Sunday, including bank holidays Salary: Marie Curie Clinical Pay Scale Band 2: £25,272 per annum, plus generous enhanced pay for weekends and bank holidays Location: Hybrid role, working remotely and on-site at the West Midlands Hospice What you will be doing • Coordinate and support the referral process from GPs, hospitals, district nurses, companions and other healthcare professionals. • Respond to incoming referrals and enquiries by phone and email, ensuring people receive a helpful, professional and compassionate service. • Manage shared mailboxes and accurately record information across key operational and clinical systems. • Book and coordinate visits for patients and families, helping to ensure care is arranged in a timely and organised way. • Work closely with senior nurses, healthcare assistants and wider colleagues to support safe and effective care delivery across the Midlands. • Handle a variety of calls with sensitivity, remaining calm and focused in busy or emotionally challenging situations. • Responsibilities will also include providing virtual out of hours support to services across England. What we are looking for • Experience in a customer service or call handling role, with the ability to respond to enquiries in a calm, professional and helpful way. • Confident using Microsoft Office and working across multiple systems, with strong attention to detail when recording and updating information. • Excellent organisational skills, with the ability to prioritise tasks, manage competing demands and work effectively in a busy environment. • A compassionate and empathetic approach, with the confidence to support people who may be experiencing difficult or emotional situations. • A resilient team player who can work collaboratively with colleagues while also using initiative when working independently. • An understanding of healthcare, community services or care coordination would be helpful, but is not essential. What's in it for you: • Annual leave allowance - 27days plus 8 public holidays • Competitive Policy for parental/sick Leave • Marie Curie Contributary Pension Scheme • Continuous Professional development (Marie Curie supports and encourages personal and professional development) • Industry leading training programmes Marie Curie Benefits Package: • Defined contribution schemes for Pension (the charity will match your contribution up to 7.5%) • Season ticket loan, cycle-to-work scheme, and other employee benefits. • Life assurance and access to Marie Curies Benefit-Hub Discount Scheme. • Help with eyecare cost (T & Cs apply) • 15% discount in Marie Curie shops • Entitled to Marie Curie Blue Light Card • Life assurance Application Process • Closing date for applications: 9-August-2026 • As part of your online application, you will be asked for a CV. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. • Interviews: Expected to take place on 12 and 13 August Additional Information This role will be subject to receiving an enhanced DBS criminal record check. We reserve the right to close this vacancy early. Agencies need not apply. At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone staff and volunteers alike supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share. We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences. We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you your experience, perspective and voice.