Import Manager

Right Now Group are proud to be representing a well-established international freight forwarding business in their search for an experienced Import Manager to join their Heathrow operation. This is a fantastic opportunity for a proven freight forwarding professional to take ownership of a busy import department, leading a team while ensuring exceptional customer service, operational efficiency and customs compliance. If you're an experienced Import Manager, Imports Supervisor or Freight Forwarding Team Leader ready to step into a senior management role, we'd love to hear from you. Import Manager - Responsibilities As the Import Manager, you will be responsible for: • Leading, coaching and developing the Import Operations team. • Managing day-to-day import operations across Air Freight, Customs and multimodal movements. • Ensuring departmental KPIs, service levels and productivity targets are achieved. • Acting as the senior escalation point for operational, customs and customer service matters. • Building and maintaining strong relationships with customers, airlines, overseas agents and HMRC. • Supporting customer implementations and attending customer review meetings. • Managing departmental budgets, costs and overall financial performance. • Driving continuous improvement initiatives across the department. • Recruiting, developing and retaining a high-performing operations team. Import Manager - Requirements To be successful in this role you will ideally have: • 7-10 years' experience within Freight Forwarding, Customs or Import Operations. • A minimum of 5 years' experience managing operational teams within a freight forwarding environment. • Strong knowledge of Air Freight Imports, Customs Brokerage and multimodal freight movements. • A solid understanding of HMRC regulations and customs compliance. • Experience managing KPIs, SLAs, productivity and operational performance. • Commercial awareness, including budget management and cost control. • Strong leadership, coaching and people management skills. • Excellent communication and stakeholder management abilities. • A proactive approach with a passion for continuous improvement. Import Manager - Desirable Experience It would also be advantageous if you have experience with: • Air Freight Import Operations • Customs Brokerage • Customer Business Reviews • Process Improvement Projects • Team Development & Succession Planning • Working closely with commercial and sales teams Salary & Benefits As the successful Import Manager, you will receive: • Up to £65,000 Basic Salary • Car Allowance • Monday to Friday Working Hours (09:00 - 17:30) • 26 Days Annual Leave plus Bank Holidays • Long-term career progression • Opportunity to lead a successful import operation within an established international freight forwarder Apply Now If you're an experienced Import Manager, Air Freight Import Manager, Freight Forwarding Operations Manager or Imports Team Leader looking for your next challenge, we'd love to hear from you. Apply today or contact Right Now Group for a confidential discussion.