Income Officer (Housing)

Income Officer (Housing) Wembley Park (Hybrid: 3 days office / 2 days WFH) Pay Rate: £21.41 PAYE / £28.19 Umbrella per hour Contract Role - 3 months (subject to change) Working Hours -Monday to Friday 9am to 5pm The Opportunity We’re currently recruiting for an experienced Income Officer to join a busy Housing Management team based in Wembley Park. This is a fantastic opportunity to play a key role in maximising rental income, supporting tenants, and ensuring sustainable tenancies across a diverse housing portfolio. Key Responsibilities • Manage rent accounts and drive effective arrears recovery across multiple tenures • Provide high-quality customer service, supporting tenants to sustain their tenancies • Offer advice on welfare benefits, including Universal Credit, and signpost to specialist support services • Carry out home visits and tenant engagement to resolve arrears and support vulnerable residents • Take enforcement action where required, including preparing cases for court and attending hearings • Work collaboratively with internal teams (Housing, Social Care, Rent Accounting) to deliver a joined-up service • Promote early intervention and income maximisation strategies, including Direct Debit sign-ups • Maintain accurate case records and produce reports on arrears performance What We’re Looking For • Proven experience in rent arrears recovery / income collection within housing • Strong knowledge of Housing Benefit, Universal Credit, and welfare reform • Understanding of rent arrears pre-action protocols and relevant legislation • Experience working in a multi-agency or partnership environment • Excellent communication, negotiation, and problem-solving skills • Ability to manage a varied caseload and work both independently and collaboratively • Confident using IT systems and maintaining accurate records If you are interested in this role, please apply.