Income Recovery and Compliance Assistant

Are you passionate about delivering high levels of Customer Satisfaction? Do you demonstrate excellent customer service skills? Join Our Team as an Income Recovery and Compliance Assistant! Are you passionate about delivering excellent customer service? Do you have a knack for numbers and an eye for detail? If so, we have an exciting opportunity for you! Our client, a leading organisation in the housing sector, is seeking a dedicated Income Recovery and Compliance Assistant to join their dynamic team in Coventry on a temporary basis for 3 months. Role Purpose: As the Income Recovery and Compliance Assistant, you will play a vital role in providing a high-quality Income Compliance Service. Your primary focus will be on all aspects of income collection and recovery, ensuring that customers receive the support they need. Key Responsibilities: • Deliver an effective debt collection service for former tenancy arrears and other debts, adhering to agreed timeframes and policies. • Manage processes related to both former and current customer credit balances efficiently. • Utilise your Excel skills to manipulate data and produce standard performance reports. • Handle court paperwork connected to debt enforcement, ensuring accuracy and compliance. • Maintain comprehensive records and case histories to support automated processes. • Collaborate with external collection agencies and councils to maximise income recovery efforts. • Ensure effective communication and understanding of Housing Benefit and Universal Credit information. • Provide administrative support across all income-related functions and assist the team during peak periods. What We're Looking For: • Excellent communication skills with a passion for ensuring high levels of customer service. • Ability to write clear and effective business communications, including tailored letters to customers. • A proven track record in office administration and a keen attention to detail. • Proficient IT skills, especially in Microsoft Word and Excel. • The ability to prioritise your workload and adapt to changing demands. • A proactive attitude towards problem-solving and a hands-on approach to daily tasks. Why Join Us? • Opportunity to work in a supportive and professional environment. • Gain valuable experience in the housing sector and income recovery. • Contribute to meaningful work that directly impacts the community. • Flexible and friendly workplace culture. Contact Liam Jones on or