Infrastructure Support Engineer

Infrastructure Support Engineer, Windows, Azure, 1st/2nd Line, Hemel Hempstead, Bucks to £45,000 (Hybrid working) A leading Hardware and technology firm in Hemel Hempstead is requiring an Infrastructure Support Engineer to delivering high-quality technical support across EMEA operations. The Infrastructure Support Engineer will develop broader infrastructure and cloud engineering skills and gain exposure to infrastructure and cloud technologies, including Microsoft 365, Azure, servers, and endpoint management, while contributing to ongoing improvement initiatives. Key Responsibilities User & Infrastructure Support • Act as a primary point of contact for IT support issues, handling a high volume of 1st and 2nd line tickets across end-user devices, Microsoft 365, networking, collaboration tools, and workplace technology. • Escalate complex issues to the senior engineer where required, providing clear diagnostics and context. • Provide support to users across multiple EMEA locations, requiring strong communication skills, professionalism, and a customer-focused approach. Infrastructure Support & Administration • Assist with monitoring, maintenance, and basic administration of Windows Server and Microsoft 365 environments. • Support Active Directory tasks including user provisioning, group membership changes, and password resets. • Support routine system maintenance tasks, backup checks, and server health reviews. • Assist in maintaining accurate infrastructure documentation and configuration records. Cloud & Microsoft 365 Support • Perform Microsoft 365 administration (licensing, mailbox setup, Teams/SharePoint access requests). • Help maintain SharePoint Online and OneDrive environments, including supporting data migrations. • Assist in onboarding/offboarding workflows across Azure AD and Microsoft 365. • Assist with monitoring of endpoint security alerts, antivirus/EDR notifications, and vulnerability reports (specifically Azure Sentinel). • Assist with the implementation of MFA, Conditional Access, and secure configuration standards. Device & Asset Management • Support device provisioning, lifecycle management, asset tracking, and onboarding/offboarding processes across the business. • Prepare and deploy laptops, mobile devices, and endpoint configurations using modern management tools including Intune, autopilot, and Active Directory, etc. Key Skills and Competencies • Strong interest in IT support, infrastructure, and cloud technologies. • Excellent troubleshooting skills with a methodical approach. • Excellent spoken and written English communication skills, with the confidence to provide clear and professional support to non-technical users across the EMEA region. • Organised, proactive, and eager to learn. Essential • Experience in an IT support role (1st/2nd line or equivalent). • Understanding of Windows devices, Active Directory, networking basics (DNS, DHCP, VPN), and device setup processes. • Familiarity with Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive). • Awareness of Azure AD/Entra ID concepts. • Experience using service desk/ticketing systems. • Comfortable working in environments aligned with ISO 27001. Desirable • Experience providing IT support within international or multi-site organisations • Exposure to endpoint management and cloud administration tools, including Microsoft Intune, Microsoft Entra ID (Azure AD), or similar platforms • Familiarity with basic scripting or automation, such as PowerShell, to support operational efficiency and task automation • Additional European language capabilities, supporting effective communication across EMEA user bases would be advantageous