Insurance Office Manager - Claims

A well-established independent claims management company based on the outskirts of Leicester have a new opportunity to join them as Office Manager in this newly created key position which will sit within the leadership team ensuring that all aspects of the office run smoothly. This is an office based position where you will need to be in the office 5 days per week to offer a hands on approach ensuring every part of the operation clicks in to place and runs smoothly. Given the nature of the business focusing on claims management, surveying and property reinstatement they are looking for someone with an insurance background ideally within claims who is looking to step in to an overall management position. At the same time you may still get involved in the day to day handling of claims when required. As Office Manager you will set the tone for the office working closely with Claims Handlers, Administrators, Project Managers and the finance team. It is a close knit office environment with 15 people overall. Key duties include: • Oversee day-to-day office operations to ensure smooth running of the business • Manage office supplies, equipment, and vendor relationships (IT support, utilities, stationery) • Maintain filing systems (both digital claims systems and physical records where required) • Ensure the office environment is professional, organised, and compliant with health & safety standards • Support the claims team with administrative processes (logging claims, document tracking, correspondence) • Monitor workflow and ensure claims are progressing within service-level agreements (SLAs) • Coordinate incoming and outgoing communications with insurers, policyholders, loss adjusters, and contractors • Maintain accuracy and integrity of claims data in internal systems • Support training coordination for claims handlers and administrative staff • Manage diaries for senior staff (e.g., directors or senior claims handlers) • Coordinate meetings, site visits, and appointments with clients or contractors • Organise internal meetings, training sessions, and company events • Act as a key contact for suppliers, contractors, and external partners • Support client relationship management by ensuring professional communication and timely responses • Assist with onboarding new clients or insurers To be considered you will ideally have a background in claims combined with a professional and organised outlook with the ability to get things done. This is office based however there may be some flexibility for adhoc appointments. There is free parking available on site.