Interventions Claims Handler

Interventions Claims Handler (Hybrid) Birmingham Business Park B37 Monday – Friday between 8.30am – 8pm (37.5 hours a week) 1 x Saturday every 4 weeks £27k plus commission Southam Selections are working with an Accident Management company based in Birmingham Business Park. They are going through a lot of growth and are now looking for 2 x handlers to join their team. The role; • Making outbound calls with the aim of successfully capturing third parties, to strive towards commercial goals. • Mitigating the cost of your captures by establishing the needs of the third party and following our processes • Supporting the after-capture process in handling claims and mitigating the claims spend. • Ensuring all claims are processed with an eye for potential fraud, exaggeration, and indemnity. • Reviewing claims processes and recommending changes. You will also be highlighting missed opportunities, leakage, and areas for improvement. • Supporting technical intervention claims matters in respect of questions / escalated customer scenarios and calls/liability referrals etc. • Supporting the team and continually helping them to develop their knowledge and skill set. • Ensuring the claims are reserved correctly and keep our portfolio financially accurate with each touch of a claim. Experience needed • Experience in working within FNOL / Motor Claims / Intervention teams • Understanding of the customer claim journey from FNOL through to settlement • A keen eye for detail and proven ability to mitigate third party costs. • Confidence in knowledge of liability, fraud, and indemnity About you; You truly care about the third-party claims journey. Tenacious and determined to make successful captures. You enjoy problem solving and creating innovative solutions to complex problems. Able to work in a high growth environment and are highly adaptable to change. Selfless and willing to share learnings with your team.