IT Administrator

IT Administrator £32-37,000 basic | +15% bonus | Hybrid - 3 days, South London IT role. People-first. If you're the kind of IT professional who lights up a room rather than disappears into one, read on. Our partner, Firethorn Talent, is representing a market-leading UK residential property business that are 15 years in and growing. Based near South London, their IT Administrator is a genuine frontline role - roughly 70% reactive, keeping the business running day-to-day through tickets, troubleshooting and hands-on support, with the rest spent on projects, onboarding new starters and building out IT policies and processes. You'll work with every department and report to the IT Project Manager. What the role looks like day-to-day: • Managing and resolving IT helpdesk tickets - hardware, software and network issues • Administering O365 Suite, Azure AD and Exchange • Onboarding new starters - setting up hardware, software and user accounts • Delivering IT training and security awareness to staff across the business • Implementing and maintaining security protocols and access controls • Documenting IT processes and managing company IT assets • Researching and recommending new tech to support business objectives Who we're looking for: Demonstrated working experience in IT administrator or support positions, with strong O365 and troubleshooting skills. Technically solid, but just as importantly - someone who genuinely enjoys working with people. • Strong O365 admin knowledge (Azure AD, Exchange) - non-negotiable • Proven IT troubleshooting ability across hardware, software and networks • Experience in an IT admin or systems support role • Confident communicator - comfortable training non-technical staff • CRM experience (Salesforce or similar) is a plus, not a must • Outgoing, energetic and a natural collaborator What's on the table: • £32-37,000 basic, dependent on experience • +15% discretionary bonus • Hybrid working - 3 days South London head office, 2 from home • Medical Cash Plan, Life Assurance and Company Pension • Ongoing training and development Applications from people with experience in the following or similar job titles will be considered: IT Coordinator, IT Administrator, IT Support Engineer, IT Support Technician, Service Desk Analyst, 1st/2nd Line Support, Systems Support Engineer. Please contact James @ Firethorn Talent for a confidential chat about this role or career changes/moves on an ongoing basis.