IT Applications Analyst

IT Applications Analyst Larbey Evans is partnering with their US law firm client to recruit an IT Applications Analyst to join their London office on a permanent basis. • Salary to £55,000 + market-leading benefits • 09:30-17:30 (Monday-Friday) • Hybrid working (3 days office / 2 days remote) You will focus on the operational support and continuous improvement of enterprise application environments, ensuring high availability, security, and performance. Key responsibilities include day-to-day maintenance, patching, monitoring, and user support across critical systems, while also contributing to process improvement, documentation, and integration stability. IT Applications Analyst Key Responsibilities: • Perform ongoing system maintenance, patching, and upgrades in coordination with change management procedures • Manage user access controls, including provisioning, de-provisioning, and access reviews • Monitor system health and performance; initiate health checks and proactively remediate issues • Respond to and resolve incidents and service requests in line with SLAs • Provide break/fix troubleshooting and root cause analysis across supported systems • Collaborate with infrastructure teams to support system scalability and optimization • Facilitate alignment between delivery teams and Information Security, Infrastructure • Partner with stakeholders to define and monitor adoption success criteria for newly implemented applications IT Applications Analyst Skills & Requirements: • 3+ years’ experience in enterprise application support or IT operations within a law firm • Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience) • Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools • Understanding of access management, patch management, and vulnerability remediation processes • Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management) • Exposure to application performance tuning, cloud platforms, or scripting (e.g., PowerShell, Python)