IT Customer Service Analyst

Do you have a passion for Customer Service, technology and want to start a career in IT? This is an exciting IT Support role that comes with full training and progression for the right candidate! The role includes answering contacts from internal colleagues and remotely performing fixes and tasks for a wide range of IT related issues and requests. There will be an opportunity to grow and develop your skills through additional responsibilities with the potential to secure permanency. A bit about the job: Our company is committed to providing a first-class service. We think, talk and act “customer”, not tickets. • You must be able to provide high quality customer service as will be supporting internal colleagues based mainly across the UK via telephone, live chat or self-service channels, by remotely providing support and connecting to devices where appropriate to apply known fixes. • The role encompasses many standardised and documented support procedures for applications, operating systems and hardware as well as mobile devices and cloud-based solutions. Equally you will also need to be able to problem solve and confidently guide colleagues in providing a solution. • This role is in a dynamic and lively team set within a large, busy, fast paced environment. You will work to agreed service levels, contributing to targets by making sure queries are resolved in a timely manner. • Attention to detail, reliability and consistency are key skills that you will need to demonstrate in this role. • You don’t need bags of experience as full training and support will be given on all aspects of the role. A technical background is not essential however an understanding or knowledge of things like ITIL, Microsoft tools, business/office/home IT environments and IOS/Android is desirable. Skills & Knowledge: • Excellent customer service • Communication skills (both verbal and written) essential • Have a genuine interest in working in the IT sector • Technical knowledge desirable, • Attention to detail and accuracy essential • Appetite to learn and problem solve • Reliability is key