IT Development Engineer

Working as one service, to minimise the impact of IT services affecting service users and on patient care, support services and management by: • Providing first and second-line mobile site engineering support, dealing with service desk issues and requests as required, through to resolution, ensuring the department meets Service Level Agreement targets. • Assisting with software and hardware installations either through support or managed pieces of work. • Enable the departments ITIL processes, providing professional guidance and execution of Incident Management and Request Fulfilment. • Where relevant, escalating calls to third-line technical support staff or 3rd party suppliers. • Supporting the Trust in meeting business objectives by contributing to assessment of potential technology innovations and, where approved, assisting their implementation. For full job details, please refer tothe Job description. Job description Job responsibilities Working as one service, to minimise the impact of IT services affecting service users and on patient care, support services and management by: • Providing first and second-line mobile site engineering support, dealing with service desk issues and requests as required, through to resolution, ensuring the department meets Service Level Agreement targets. • Assisting with software and hardware installations either through support or managed pieces of work. • Enable the departments ITIL processes, providing professional guidance and execution of Incident Management and Request Fulfilment. • Where relevant, escalating calls to third-line technical support staff or 3rd party suppliers. • Supporting the Trust in meeting business objectives by contributing to assessment of potential technology innovations and, where approved, assisting their implementation. For full job details, please refer tothe Job description.