IT Field Engineer

IT Field Engineer Location: North London (with travel within M25/Cambridge) Salary: £40,000 – £45,000 per annum About the Role We are seeking an experienced IT Field Engineer to join a dynamic London-based team supporting both educational sectors and commercial clients. You will act as the primary on-site engineer, handling complex IT infrastructure work independently, maintaining excellent client relationships, and delivering high-quality solutions. This is a hands-on, field-based position, requiring confidence in client-facing interactions and the ability to manage your workload efficiently. Key Responsibilities Technical Delivery: • Install, configure, and commission Microsoft-based IT systems and network infrastructure at customer sites. • Set up and manage enterprise-grade server hardware (Dell, HPE, etc.), including firmware, RAID, and OS installations. • Provide on-site support and guidance to schools and other clients, including migrations to Google Workspace for Education and related platforms. • Build, upgrade, and migrate Windows Server environments (2012–2025), covering Active Directory, Group Policy, file and print services, and core server roles. • Perform planned infrastructure upgrades, server replacements, and customer migrations according to project plans, escalating risks as needed. • Attend regular customer visits across London and the South East to deliver projects and resolve technical issues. • Support client relocations, system upgrades, and change requests. Collaboration & Communication: • Coordinate closely with Service Desk and Project teams to ensure smooth service delivery and handovers. • Keep clients informed throughout projects, escalating technical risks or issues clearly when additional input is required. Operational Excellence: • Maintain accurate documentation for every site visit, including job sheets and asset records. • Ensure adherence to technical standards, health and safety guidelines, and operational procedures. • Manage your tools, test equipment, and vehicle inventory to ensure readiness for each day. Experience & Knowledge: • Minimum of 3 years of field-based IT experience, ideally in a managed services or project-driven environment; experience in education is a plus. • Hands-on experience delivering Windows Server installations, upgrades, and migrations (2012–2025), including: • Active Directory, DNS, DHCP, Group Policy (including printer deployment) • Hyper-V and ESXi management • Firewall configuration (SonicWall, WatchGuard, Fortinet, or DrayTek) • Enterprise-grade server hardware (Dell, HPE, or similar) • Strong knowledge of Windows client OS and Microsoft 365 administration (Exchange Online, Teams, OneDrive, SharePoint, Intune, MFA, SSO). • Solid understanding of IP networking, VLANs, and wireless setups; experience with VoIP/UC platforms is advantageous. Qualifications & Certifications • Vendor or manufacturer certifications are desirable (Microsoft, CompTIA, Cisco, etc.). • Full UK driving licence required. Personal Attributes • Professional, reliable, and confident working directly with clients. • Self-sufficient and organized, able to manage workloads independently and escalate when necessary. • Adaptable to different environments, customers, and technologies. • Excellent time management with a commitment to quality delivery. • Willingness to travel across London and the South East, with flexibility for project requirements. This Role May Not Be the Right Fit If… • Your experience has been limited to service desk or remote support roles without regular on-site infrastructure work. • You lack hands-on experience building, upgrading, or migrating Windows Server environments in the field. • You are not comfortable leading on-site projects and communicating directly with clients.