IT Field Service Engineer (SC Clearance Eligible)

Job TitleIT Field Service Engineer (SC Clearance Eligible) IntroductionWe are looking for an experienced IT Field Service Engineer to join a secure, high-profile public sector environment. This is a hands-on onsite role supporting end-user IT services, where you'll be responsible for hardware support, asset management, ticket resolution, and maintaining excellent service levels. If you have strong desktop and laptop hardware experience and enjoy working in a field support environment, we'd like to hear from you. The RoleAs an IT Field Service Engineer, you will be responsible for: • Managing the queue of support tickets assigned to your Hub (and surrounding spokes), ensuring appropriate updates and call management to maintain agreed service levels. • Managing Hub stock, including IT asset management by scanning equipment in and out of locations. • Managing the disposal process for IT equipment through the Hub. • Diagnosing, troubleshooting and repairing in-warranty desktop and laptop hardware, including liaising with vendors for parts and warranty returns. • Replenishing IT lockers where required. • Identifying potential service issues and opportunities for improvement, escalating these to the Team Leader. • Following all site regulations and agreed operational processes and procedures. Essential Skills & Experience • Minimum 2 years' experience in a PC Field Service or PC Workshop environment. • Strong hardware diagnostics, troubleshooting and repair experience, including complex desktop and laptop break/fix. • Active SC Clearance or the ability to obtain SC Clearance. • UK National with a valid UK passport. • Full clean manual UK driving licence. • Willingness to participate in the out-of-hours rota and standby support. • HP and Dell desktop/laptop accreditation, or willingness to complete the required training. Contract Details • Location: Plymouth (Onsite) • Start Date: ASAP (Subject to SC Clearance) • Contract End: 31 December 2026 • Rate: £19.33 per hour (Umbrella) Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.