IT Infrastructure and Client Computing Manager

The IT Infrastructure and Client Computing Manager is responsible for the leadership, security, resilience and continual improvement of Bromley Healthcares IT infrastructure, client computing and core digital services. Reporting to the Head of IT, the postholder will lead the delivery and support of Microsoft 365, cloud services, networks, servers, cybersecurity, and end-user computing platforms, ensuring services are reliable, secure, and aligned with organisational and NHS requirements. The role provides technical leadership across infrastructure operations, cyber resilience, service development and digital transformation. The postholder will lead a team of technical specialists, manage supplier relationships, oversee service performance and contribute to the strategic direction of the Digital Directorate. Working closely with Information Governance, Clinical Safety, Data Protection and operational colleagues, they will ensure the safe introduction of new technologies, including AI-enabled solutions, while maintaining compliance with relevant security, governance and regulatory standards. Service Development and Operational Leadership • Lead the planning, development and continual improvement of infrastructure and client computing services. • Ensure digital services remain secure, resilient, available and fit for purpose. • Lead technical projects, system upgrades and service improvement initiatives. • Promote automation, standardisation and best practice to improve efficiency and user experience. • Maintain oversight of incidents, service requests and service performance to ensure agreed targets are achieved. • Ensure policies, procedures and operational documentation are maintained and regularly reviewed. • Represent the service within change management and technical governance processes. • Evaluate emerging technologies and recommend solutions that deliver measurable business benefits. • Work with Information Governance, Clinical Safety and Procurement teams to assess technical, cyber security and AI-related risks associated with new technologies and suppliers. People Management and Communication • Lead, manage and develop the Infrastructure and Client Computing team. • Allocate resources effectively to balance operational priorities, project delivery and service improvement. • Foster a culture of continuous learning, collaboration and innovation. • Recruit, develop and performance manage staff in line with organisational policies and objectives. • Promote staff wellbeing, inclusion and professional development. • Provide expert advice and guidance to technical and non-technical stakeholders. • Communicate complex information clearly to support informed decision-making. Digital Directorate Leadership Responsibilities • Provide specialist technical leadership and contribute to the strategic development of digital services. • Support the Head of IT with financial planning, budget management, supplier oversight and value-for-money initiatives. • Contribute to digital, infrastructure, cyber security and service improvement strategies. • Develop and monitor performance indicators to ensure delivery of agreed service, quality and security outcomes. • Assess and communicate risks, impacts and dependencies associated with technology change. • Represent the Digital Directorate at internal and external meetings as required. • Participate in the IT on-call and out-of-hours arrangements where necessary to support service continuity. • Plan and lead complex IT projects and programmes, including the implementation of new technologies, system enhancements and the expansion of digital services to new user groups. The successful candidate will have significant experience managing enterprise IT infrastructure, technical teams and supplier relationships within a complex environment, together with strong knowledge of cyber security, cloud technologies and digital service delivery Job description Job responsibilities The IT Infrastructure and Client Computing Manager is responsible for the leadership, security, resilience and continual improvement of Bromley Healthcares IT infrastructure, client computing and core digital services. Reporting to the Head of IT, the postholder will lead the delivery and support of Microsoft 365, cloud services, networks, servers, cybersecurity, and end-user computing platforms, ensuring services are reliable, secure, and aligned with organisational and NHS requirements. The role provides technical leadership across infrastructure operations, cyber resilience, service development and digital transformation. The postholder will lead a team of technical specialists, manage supplier relationships, oversee service performance and contribute to the strategic direction of the Digital Directorate. Working closely with Information Governance, Clinical Safety, Data Protection and operational colleagues, they will ensure the safe introduction of new technologies, including AI-enabled solutions, while maintaining compliance with relevant security, governance and regulatory standards. Service Development and Operational Leadership • Lead the planning, development and continual improvement of infrastructure and client computing services. • Ensure digital services remain secure, resilient, available and fit for purpose. • Lead technical projects, system upgrades and service improvement initiatives. • Promote automation, standardisation and best practice to improve efficiency and user experience. • Maintain oversight of incidents, service requests and service performance to ensure agreed targets are achieved. • Ensure policies, procedures and operational documentation are maintained and regularly reviewed. • Represent the service within change management and technical governance processes. • Evaluate emerging technologies and recommend solutions that deliver measurable business benefits. • Work with Information Governance, Clinical Safety and Procurement teams to assess technical, cyber security and AI-related risks associated with new technologies and suppliers. People Management and Communication • Lead, manage and develop the Infrastructure and Client Computing team. • Allocate resources effectively to balance operational priorities, project delivery and service improvement. • Foster a culture of continuous learning, collaboration and innovation. • Recruit, develop and performance manage staff in line with organisational policies and objectives. • Promote staff wellbeing, inclusion and professional development. • Provide expert advice and guidance to technical and non-technical stakeholders. • Communicate complex information clearly to support informed decision-making. Digital Directorate Leadership Responsibilities • Provide specialist technical leadership and contribute to the strategic development of digital services. • Support the Head of IT with financial planning, budget management, supplier oversight and value-for-money initiatives. • Contribute to digital, infrastructure, cyber security and service improvement strategies. • Develop and monitor performance indicators to ensure delivery of agreed service, quality and security outcomes. • Assess and communicate risks, impacts and dependencies associated with technology change. • Represent the Digital Directorate at internal and external meetings as required. • Participate in the IT on-call and out-of-hours arrangements where necessary to support service continuity. • Plan and lead complex IT projects and programmes, including the implementation of new technologies, system enhancements and the expansion of digital services to new user groups. The successful candidate will have significant experience managing enterprise IT infrastructure, technical teams and supplier relationships within a complex environment, together with strong knowledge of cyber security, cloud technologies and digital service delivery