IT Service Desk Team Leader

• Job Title: IT Service Desk Team Leader • Location: Fareham • Type : Contract up to 6 months Job Description Core Competencies & Expertise • Leadership & Supervision: Demonstrated background in a supervisory, Senior Analyst, or Team Lead capacity within a structured IT support landscape. • Technical Proficiency: Strong technical knowledge of Windows and macOS environments, Active Directory, Microsoft 365, and fundamental networking protocols including VPNs and TCP/IP. • ITIL Framework Alignment: Solid grasp of core ITIL foundation principles, particularly Problem, Request, and Incident Management. • Analytical Troubleshooting: Ability to apply logical problem-solving techniques and maintain composure when managing critical service disruptions. • Communication Skills: Outstanding written and verbal communication abilities, with a proven capacity to translate complex technical jargon for non-technical users. Key Functional Focus • Knowledge Cultivation: Oversee and enrich the Service Desk Knowledge Base to foster team capability and facilitate self-service solutions for end-users. What We Offer • The opportunity to partner with a renowned global luxury brand. • A highly collaborative, encouraging, and dynamic team environment. Randstad Technologies is acting as an Employment Business in relation to this vacancy.