IT Service Desk Team Leader

IT Helpdesk Team Leader - Reading (On-Site) - MSP - £40k-£50k Do you have a sharp eye for detail and a genuine passion for keeping IT operations running smoothly? Fancy joining a fresh, fast-growing MSP where you'll actually get to shape how things are done? This Reading-based Managed Service Provider is looking for a IT Helpdesk Team Leader to take ownership of their busy helpdesk. You'll work alongside a close-knit team of 7+ technicians, supporting a client base split evenly between business and education customers. The role is based at their office with occasional travel to client sites across Berkshire and the surrounding areas, so a driving licence and your own vehicle are a must. What you'll be doing: Take the lead on service desk performance, making sure nothing falls through the cracks and customers consistently receive a great experience. • Overseeing day-to-day ticket flow, prioritisation, and response quality across the team. • Spotting operational gaps before they become problems - this role needs someone who genuinely can't switch off from making things run better. • Acting as a point of escalation for trickier issues and supporting technicians when they need it. • Helping to shape processes and documentation as the team and client base continue to grow. • Working hands-on across a broad mix of systems and technologies rather than staying in one lane. • Building strong relationships with both business and education clients, understanding their environments and needs. What you'll need: • Solid experience in an IT support role, ideally with some exposure to leading or coordinating others. • A genuine "can do" attitude and a real interest in problem-solving. • Excellent attention to detail - the sort of person who notices when something's not quite right, operationally or technically. • Experience with Google Workspace and Microsoft 365 platforms. • Familiarity with PSA/ITSM platforms • Strong communication skills, with the patience and courtesy to match. • A full driving licence and access to a vehicle. What you'll get • £40,000-£50,000 salary (DOE) • Flexible working hours • Company pension • Casual dress • On-site parking • A relaxed, friendly and supportive team where no two days are the same Interested? If this sounds like you, don't just send a bare-bones CV - tell us a bit about yourself and why you'd be a great fit, and reach out to Gianluca @ circlerecruitment (dot) com for a confidential chat. Keywords: Helpdesk Team Leader, IT Team Lead, MSP, Service Desk Manager, Microsoft 365, Azure, ITIL, Halo PSA, Windsor, Berkshire, Slough, Staines, Managed Services Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.