IT Service Desktop Support Analyst (Temp 3 - 6 months contract)

One of our top law firm clients based in the City of London is seeking an experienced IT Service Desktop Support Analyst to join their IT team on a temporary basis for an initial 3-6 month contract. This is a hands-on role providing high-quality 1st and 2nd line support to users across the business in a fast-paced professional environment. Key Responsibilities: • Provide desktop support for laptops, desktops, mobile devices, printers, and Microsoft 365 applications. • Manage and resolve IT incidents and service requests through the ticketing system. Support meeting room and AV technology, including video conferencing facilities. • Set up and deploy equipment for new starters and assist with onboarding and offboarding processes. • Maintain IT asset records and assist with hardware lifecycle management. • Deliver proactive desk-side support and excellent customer service to users at all levels. Requirements: • Previous experience in an IT Service Desk, Desktop Support, or End-User Support role. Strong knowledge of Windows, Microsoft 365, Teams, and general hardware/software troubleshooting. • Excellent communication, problem-solving, and customer service skills. • Experience supporting AV technology and professional services environments is advantageous. • Must be available to start immediately or at very short notice. If you're a confident IT support professional available for an immediate start and looking for your next contract opportunity, we'd love to hear from you. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.