IT Service Manager

Key Responsibilities • IT Operations Management - Own daily IT service delivery across the organisation as the primary internal IT lead. • Technical Support - Provide hands-on support across hardware, software, networks, and user issues. • Cloud Administration - Manage and maintain environments in AWS and Azure, including monitoring, access, and configuration. • User Lifecycle Management - Handle new user setup, onboarding, permissions, and system access. • Vendor & Contract Oversight - Manage remaining third-party providers and ensure smooth transition from outsourced services. • Compliance Awareness - Support adherence to security and governance standards; MOD-related compliance knowledge is beneficial but not essential. • Service Improvement - Implement processes, documentation, and best practices as the internal IT function grows. • Engineering Support - Assist teams using SolidWorks and CAD tools (experience helpful but not required). Essential Skills & Experience • Strong all-round IT capability across support, infrastructure, cloud, and service delivery. • Experience with AWS and Azure environments. • Ability to work independently and build structure in a transitioning IT landscape. • Confident troubleshooting across Windows, networking, hardware, and business applications. • Excellent communication and stakeholder management skills. Desirable Skills • Understanding of compliance or similar regulated environments. • Exposure to SolidWorks, CAD, or engineering-focused IT environments. • Experience bringing outsourced IT functions in-house.