IT Support Analyst

IT Support Analyst Renowned City law firm is seeking a proactive and customer focused 1 line IT Support Analyst to join the firm’s IT department. In this role, you will be first point of contact for all IT-related queries across the firm, providing face-to-face and remote technical support to Lawyers and Business Services professionals in a fast-paced and rewarding environment. • Salary to £45,000 • Hybrid working (3 days office / 2 days remote) • Fantastic employee benefits • Enhanced maternity leave • Staff bonus scheme IT Support Analyst – Key Responsibilities: • Act as the first point of contact for IT support, providing face-to-face, telephone, email, and remote assistance to users across the firm. • Log, prioritise, troubleshoot, and resolve incidents and service requests, escalating more complex issues where appropriate. • Configure, deploy, maintain, and support desktops, laptops, mobile devices, printers, peripherals, and meeting room technology. • Support Microsoft Windows, Microsoft 365, Active Directory, Microsoft Entra ID, legal applications, and document management systems. • Manage user accounts, access permissions, password resets, and the IT onboarding and offboarding process, including hardware and account provisioning. • Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system. • Liaise with third-party suppliers and perform routine system maintenance, software updates, and equipment builds. • Ensure compliance with IT security, data protection, and cybersecurity policies, while supporting IT projects and technology rollouts. IT Support Analyst – Skills & Requirements: • Previous experience in a 1 line IT support or service desk role is essential. • Law firm experience is highly advantageous. • Experience supporting Microsoft 365, Outlook, Teams, and Office applications. • Basic understanding of Active Directory and user account administrations. • Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN. • Experience with desktop hardware, laptops, printers, and mobile devices.