IT Support Analyst

Our client based in Paddington are looking for a strong IT Support Engineer for 4-6 weeks to support the end users. This is a busy, loud, chaotic environment, very fast paced, so the engineer needs to be comfortable with this. 5 DAYS ON SITE 9-5 MUST BE ABLE TO START IMMEDIATLY • Taking on support issues, triaging, assigning to external vendors and escalating where needed • Assisting with Level 1 support and providing Level 2 IT support in concert with an outsourced support vendor. • Primary day-to-day contact with outsourced IT 2nd and 3rd level support. • Work closely with technology and product teams address cross-functional IT and workflow challenges. • Assist in the maintenance of a corporate Microsoft environment including Azure, Teams, SharePoint and Intune. • Maintain detailed records of support requests, solutions provided, and equipment configurations. • Support user access to non-Microsoft 365 systems, including Saga, Mimir and Adobe, particularly as part of onboarding, offboarding and Single Sign-On processes. • Understanding the need to keep customers informed, manage expectations and to keep the Triage team up to date on any new processes/Technologies. • Day to day management of the mobile connections. • Respond quickly to emergency situations, troubleshoot, and implement solutions to restore service. The ideal candidate will have a can-do attitude and thrive in a fast paced environment. • Excellent communication skills and a customer-oriented approach • Minimum of 3 years of experience in IT support or a related field • Strong technical support skills with a focus on IT support and software troubleshooting • Excellent customer service and communication skills for effective help desk interactions • Proficiency in Microsoft Office 365/Azure including MFA, Conditional Access, Account creation • Support of full Microsoft Office Suite (all versions, including Office 365, Microsoft Azure) • An understanding of networking including VPN, Firewall, DNS & TCP • Knowledge of Windows Workstation, OS, and Mac OS • Experience with HaloITSM, Mimecast, Fortinet and Jamf or similar • An aptitude for learning new technology. • A passion for documentation • Logical Thinker • Troubleshooting skills