IT Support Analyst

Regional IT Support Analyst • Annual Salary: upto £35,000 • Location: Maidstone, UK • Job Type: Permanent, Hybrid (minimum two days per week in-office) • Contractual Hours: 37.5 hours per week As Regional IT Support Analyst your primary mission is to ensure timely and accurate support for employees in their day-to-day use of IT services and systems. This role involves a hybrid working model and occasional travel to other offices. Day-to-day of the role: • Act as the first point of contact for all internal technical issues, providing timely, professional, and customer-focused support to employees across the region. • Set up, configure, and prepare laptops and related equipment for new starters, ensuring they have the tools and access required from day one. • Support the onboarding and offboarding process for staff, including account provisioning, equipment allocation and return, and coordination of access changes. • Operate the regional IT helpdesk and assist employees in their day-to-day use of Corporate IT systems and services. • Work independently, stay self-motivated, and maintain a positive approach while investigating issues and identifying effective solutions. • Manage selected non-technical administrative tasks that support smooth IT operations and ensure required processes are completed accurately and on time. • Coordinate with other departments to contact staff when needed and ensure operational activities are completed on time. • Liaise with external vendors and service providers to keep requests, deliveries, and support activities progressing as required. Required Skills & Qualifications: • Organised, analytical, and strong at troubleshooting. • Customer-focused mindset. • Ability to assess and prioritise support cases. • Able to explain technical issues in business terms. • Knowledge of ITIL principles and practices. • Understanding of IT architecture. • Adaptable and quick to learn new technologies. • Desirable: ITIL certification, knowledge of Windows and Active Directory, endpoint devices and hardware, certificate, smart card, and key lifecycle management, networking fundamentals, and unified communications (Microsoft Teams, 3CX).